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Apple APAC Benefits Leader Singapore 228592289
14.04.2025
Employee experience is at the forefront of what we do on the Benefits team. In this role, you will need to lead the operations of all benefits programs in the defined region(s), You will also support design and implementation of benefit programs and manage a team of managers and specialists.KEY RESPONSIBILITIES OF THE ROLE INCLUDE:- Manage a team of 4 analysts - Understand and aligning the needs of the business with stakeholders, market trends, and legal requirementsSOME KEY RESPONSIBILITIES OF THE TEAM INCLUDE:- Plan and supervise recurring events- Define system requirements and perform system testing; create or update PeopleWeb content- Process enrollment, life event or dependent changes, and terminations- Complete audit and compliance reports (e.g. statutory forms and reports, required annual forms, etc.)- Perform annual SOX review and other compliance matters; monitor regulatory or compliance changes- Manage transition from old to new plans including plan termination and ongoing administration- Oversee ongoing external vendor activities- Monitor processes for purchase orders or goods receipts- Monitor SLAs, PGs and employee escalations to measure vendor performance- Review and approve large invoices and oversee payments to vendors- Run and send data files and recurring reporting to vendors- Conduct ongoing vendor meetings and RFPs for contract renewals (quarterly review meetings, executive meetings, etc)- Oversee ad hoc employee-level escalation and error resolution- Investigate employee-level escalations for root-cause concerns, seek counsel and provide resolution- Work with internal or external partners (Legal, Payroll, Compensation, IT, Vendors, etc.) to fix any issues- Track errors and prepare compliance filings if required- Report out on employee escalations and monitor trends
- Bachelors Degree or equivalent experience or equivalent; with 10+ years of in-depth and/or breadth of expertise in benefit program operations and broad knowledge of benefit program design and implementation
- Outstanding interpersonal and communication skills, including influencing and ability to encourage innovation.
- Strong consultative skills and ability to develop strong relationships quickly — a well respected, trusted partner whom others want to work with
- Proven leadership skills as demonstrated through clear problem-solving skills, effective process evaluation, strong team and business relationship building, and delivery of high quality work.
- Global problem solver with a proven ability to learn on the fly and maintain composure in a fast-paced, ambiguous environment with fluid deadlines
- Strong team orientation and collaborative style. Flexible attitude and an ability to get involved in the details while maintaining a wider view
- Prioritise coaching, mentoring and advising to help team grow and develop in line with business and personal goals.
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