Employee experience is at the forefront of what we do on the Benefits team. In this role, you will need to lead the operations of all benefits programs in the defined region(s), You will also support design and implementation of benefit programs and manage a team of managers and specialists.KEY RESPONSIBILITIES OF THE ROLE INCLUDE:- Manage a team of 4 analysts - Understand and aligning the needs of the business with stakeholders, market trends, and legal requirementsSOME KEY RESPONSIBILITIES OF THE TEAM INCLUDE:- Plan and supervise recurring events- Define system requirements and perform system testing; create or update PeopleWeb content- Process enrollment, life event or dependent changes, and terminations- Complete audit and compliance reports (e.g. statutory forms and reports, required annual forms, etc.)- Perform annual SOX review and other compliance matters; monitor regulatory or compliance changes- Manage transition from old to new plans including plan termination and ongoing administration- Oversee ongoing external vendor activities- Monitor processes for purchase orders or goods receipts- Monitor SLAs, PGs and employee escalations to measure vendor performance- Review and approve large invoices and oversee payments to vendors- Run and send data files and recurring reporting to vendors- Conduct ongoing vendor meetings and RFPs for contract renewals (quarterly review meetings, executive meetings, etc)- Oversee ad hoc employee-level escalation and error resolution- Investigate employee-level escalations for root-cause concerns, seek counsel and provide resolution- Work with internal or external partners (Legal, Payroll, Compensation, IT, Vendors, etc.) to fix any issues- Track errors and prepare compliance filings if required- Report out on employee escalations and monitor trends