Amazon Support Engineer Engineering 

India, Telangana, Hyderabad 

228555816

As a Support Engineer in International Seller Services Tech org, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products. You will support key services for seller growth and take part in marketplace/region expansions, infrastructure operations and engineering, and addressing risks in hardware and software. You will also work closely with our development team to identify and resolve software bugs and improve product quality.Key job responsibilities
• Troubleshoot and diagnose software issues – On call support
• Resolve technical problems in a timely and efficient manner
• Maintain a comprehensive knowledge of product documentation and features
• Document and track customer and system issues
• Provide feedback to the development team on product issues and potential improvements
• Automate manual tasks and workflows
• Stay up-to-date on the latest software releases and updates
• In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering and CCI initiatives.

- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience with REST web services, XML, JSON
- Experience with implementing CI/CD practices and automated testing

- Knowledge of web services, distributed systems, and web application development
- Knowledge of AWS products and technologies