SAP SAP Concur - Service Assistant Coach Professional Night Shift Finland, Espoo 228293375
Job Overview:
Reporting to the Service Assistant Coach Team Lead, supporting clients in Americas region. The position is highly focused on providing quality consultation services based on the client's business requirements and/or spend management objectives. This will include on-going support of the customer after design and initial deployment, and throughout the life cycle of the customer engagement. This position requires a good knowledge of Concur T&E and Invoice solutions, excellent customer service skills, business communications terminology and technology, and organizational procedures.
Core Tasks may include
- Active role in data gathering for the implementation and/or activation of SAP Concur products and services
- Understand best practice configurations and provide recommendations
- Manage projects, cases, escalations and/or other units of work as required
- Provides on-going support of cloud-based products
- Maintain awareness of customer business processes that may impact SAP Concur configuration requirement
- Maintain accurate, high quality and timely documentation for all steps and activities undertaken on all matters
- Maintain working knowledge of SAP Concur related products including new release
- Exceeding and meeting departmental objectives
- Prepare and/or maintain configuration to customer requirements
- Be aware of and comply with all corporate policies.
Functional Experience
- Experience with Concur Expense preferred
- Experience with consultancy role preferred
- Strong knowledge of customer care techniques and processes
- Exceptional analytical and listening skills
- Ability to operate well in a team environment
- Keenness and flexibility to work extended hours
- Management consulting experience is a plus
Education
- Bachelor's degree in any field or equivalent work experience supporting financial software or any cloud-based product.
- Minimum 3 years experience in troubleshooting and/or in a highly focused customer service role, highly preferre
Successful candidates might be required to undergo a background verification with an external vendor.
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