Uber Senior Program Manager Generative AI 

United States, West Virginia 

228245652

• Define the operating structure and processes to implement on product strategy
• Understand the pros, cons, and costs of emerging technologies (primarily focused on generative AI)
• Partner with Product and Engineering teams to identify the tech/ tooling strategy which includes choice of internal development vs. external vendors and which (if any)
• Ensure functional partners are aligned on key objectives for the program/product
• Advise product teams on the global feasibility and user experience of generative AI products and tools throughout the product lifecycle
• Develop, own, and plan for the long-term generative/ conversational AI strategy while executing on a short-term implementation plan for Uber CommOps team
• Collaborate with key team members (legal, tax, policy, support, etc) to prepare products for launch
• Track core business metrics related to the product
• Identify key problem areas and/or geographies impacted by product post-launch
• Surface and advocate for key insights from the business to advise product improvement
• Evaluate possible use cases where generative/ conversational AI can be deployed, run cost-benefit analyses, and provide recommendations to leadership
• Conduct ongoing analysis/ evaluation of tech performance to provide recommendations for optimization that will ultimately drive customer and customer support representative (CSR) satisfaction
• Ensure that quality generative/ conversational AI products are launched on time and with features which deliver the business objectives, while managing communication and alignment to drive product adoption
• Communicate status, progress to facilitate leadership inputs and decisions

• Bachelor’s degree
• 5+ years of experience in technology, consulting, operations or other highly agile, project based environments
• Previous experience developing and deploying new technology products
• Excellent communication, the ability to engage internal stakeholders and external customers
• Deep understanding of the user experience
• Ability to leverage data to inform and support critical decisions

• 7+ years of experience in technology, consulting, operations or other highly agile, project based environments
• Prior experience with conversational AI product optimization and/ or generative AI product development
• SQL/ Python/ prompt engineering skills strongly preferred
• MBA or equivalent training/ experience
• Strategic alignment, able to bring key stakeholders across functions together
• Entrepreneurial spirit - the drive to continue building and improving all processes
• A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
• Experience developing and delivering executive communications
• Visionary and forward-thinking
• Resilience and the ability to ‘fail fast’
• Obsession for delivering great customer experience

For San Francisco, CA-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .