Td Bank Fixed Income Production Support Calypso 

Singapore, Singapore 

228107058

Singapore, SingaporeTechnology Solutions

JobRole/Responsibilities

• Provide effective day-to-day production support for applications through problem identification and timely resolution of production issues.
• Communicate effectively with users and stakeholders to provide updates and address concerns.
• Ensure timely notification and escalation of possible incidents/problems, options, and recommendations for prompt resolution.
• Analyze performance data to identify trends and areas for improvement. Suggest and implement solutions to enhance system performance and stability
• Collaborate with development, infrastructure, and other teams to pinpoint root causes and implement solutions
• Create and maintain documentation related to production issues and resolutions.
• Collaborate with regional support teams and participate on weeklycalls/handover/handovercalls.
• Work effectively as a team, supporting other members of the team in resolving critical service issues.
• General Shift timings 7 AM to 4 PM or 10 AM to 7PM. Rotational weekend support patching activities (if needed).

Job Requirements

• 7-10 years of working experience in supporting production application systems.
• Having a good understanding in Fixed Income/Swaps products and associated front to back operational workflows.
• Having exposure to the book of record/trade capture systems like Calypso/Markitwire are added advantage.
• Hands on in handling BAU queries related to Fixed Income trade life cycle are added advantage.
• Experience in supporting end of the day(EOD) regional batches and experience in enterprise scheduler like Autosys
• Track and continuously look for the opportunity to improve the EOD deliverable timings and modify/adjust the Autosys jobs through JIL if needed.
• Experience in troubleshooting issue related to applications, databases, and infrastructure
• Excellent problem-solving and analytical skills. Ability to troubleshoot and resolve complex production issues efficiently.
• Effective communication skills to collaborate with cross-functional teams effectively.
• Have a strong technical skill in SQL, UNIX, and scripting languages.
• Having hands on experience on applications/tools likeJIRA/ServiceNow/Collaborate.
• Having experience in monitoring tools likeITRS/Dynatrace/Splunkare added value

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.