JPMorgan Account Specialist II - CTO Customer Experience Servicing 

Philippines, Quezon City 

227787196

Job responsibilities:

• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while staying engaged with our customers, strong customer focus with the ability to have detailed conversations
• Demonstrate resiliency and extreme adaptability in a fast-paced environment
• Take ownership of each customer interaction while treating customers with respect and responding with empathy
• Document customer account activities thoroughly and concisely
• Demonstrate punctuality, integrity, and accountability
• Approach problems logically and with good judgment to ensure the appropriate customer outcome, make appropriate decisions on behalf of our customers quickly and effectively
• Prioritize work to ensure efficiency, abide by all applicable regulatory and department practices and procedures
• Able to work independently and in a team environment
• Think critically and exercise independent judgement, ability to support cross-functional teams across multiple inquiry types

Required qualifications, capabilities, and skills:

• Willing to work in an environment that requires 100% phone-based customer interaction (voice functions)
• Able to support cross-functional teams across multiple inquiry types
• Basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment
• Has excellent written communication skills

Preferred qualifications, capabilities, and skills:

• Minimum of one year of customer interaction or customer support experience, either by phone, face-to-face, or teller experience