Uber Account Manager Uber Eats 

United States, West Virginia 

227343077

About the Role

1. Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform in San Diego.
2. Identifying new sales opportunities through product adoption and location expansion
3. Identify opportunities and recognize additional revenue potential
4. Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
5. Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap
6. Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners

Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings

Upsell merchants on marketing products (ads, promotions, etc)

Build processes and standardize best-practices within merchant success and your territory

Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants

Excel in hands-on vendor management and training of new merchant features or products

Act as an ambassador of Uber Eats' mission, brand, and product

- - - - Basic Qualifications ----

1. At least 3 years of experience in a B2B, client facing role (Sales, Customer Success, Account Management, or upper management retail/food industry)
2. Willingness to travel into the San Diego market once a month

- - - - Preferred Qualifications ----

1. Upsell experience
2. Leading Quarterly Business Reviews with top partners
3. Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization
4. Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
5. Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
6. Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
7. Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
8. Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact CRM experience (Salesforce experience a plus)

• • Google Suite Experience is highly preferred

For Los Angeles, CA-based roles: The base salary range for this role is USD$79,000 per year - USD$88,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .