Adidas SENIOR SPECIALIST ACCOUNT OPERATIONS 

South Africa, Gauteng, Johannesburg 

22733829

Responsibilities:

• Be an expert in all operational and commercial areas and ensure that excellent customer service is provided at all times.
• Active questioning of working methods and practices. They propose and implement practical improvements.
• Processing of daily customer inquiries with the aim of clarifying questions and offering creative and efficient solutions. This includes:
  • Communication with wholesale customers via all coordinated communication channels
  • Providing all relevant information about orders and items
  • Create, analyze, and interpret data and reports in accordance with business needs and external customer expectations
  • Finding solutions to recurring problems in cooperation with the interfaces to avoid complaints or returns
  • Close collaboration with the sales team and support by providing expertise

• Working with our wholesale customers and partners to ensure efficient and accurate customer setup:

• • Coordination of new customer setups and changes to customer data (e.g. closure of customer numbers, delivery blocks, release strategies) in cooperation with the responsible internal departments
  • Changes to and exit from buyer groups in collaboration with finance, IT and customer data
  • Set up and/or authorize order and invoice values in accordance with the applicable valuation and signature regulations

• Management of the order book from purchase order to invoice to ensure transparency and conversion of the order book.

• • Processing and processing of all types of orders and contracts
  • Resolve internal order issues or route them to stakeholders to ensure a smooth job flow
  • Delay tracking
  • Cleaning of the order book
  • Ensuring the earliest possible creation of delivery notes to enable timely and complete delivery, including prioritization of orders, in accordance with strategic guidelines. Support of the responsible departments in the event of upcoming problems (e.g. requesting air freight deliveries)
  • Maintaining approved special discounts
  • Where appropriate, you will play an important role in the timely delivery of sensitive products by collaborating cross-functionally to track the product and ensure key deadlines are met.
  • Monitor electronic receipts for errors and coordinate the correction of these errors using the tools provided (e.g. EDI, missing item data, missing segmentation)

• Coordination of special treatment for new applications and changes in line with our business strategy.

• • Examination of the feasibility of shipping and packaging requirements of the customers and, if necessary, coordination of implementation in the system
  • Maintain the process system and forward the special handling information and, if applicable, the labels to the warehouses and production facilities

• Processing of returns and complaints in accordance with the guidelines and recording of all requests in the CRM system, working intensively with internal and external logistics partners (freight forwarders, inbound and outbound, warehouses) and with the finance department:

• • Returns and refusals: Examination and decision on applications with subsequent rejection or management of the process until the credit note is issued
  • Complaints: Reviewing, recording, rejecting, or approving requests for credits for quality defects, form/special handling errors, discount and price differences
  • Independent processing and final clarification of open receivables and invoice reductions

• Execution of special tasks, commercial agreements, customer-specific management of supplies for campaigns, promotional items, introductory items, etc.
• Representing and supporting colleagues who work in other customer service groups.

Optional:

• Activity as a key user and/or tester in system- and process-based IT projects as well as updating and adaptation of test scenarios.
• Support in projects and workshops to achieve departmental goals.
• Participation in customer meetings inside and outside the Herzogenaurach site.

Power of attorney

Main contacts:

• Wholesale
• Breites Account Operations Team
• Sales Team
• IT
• Supply chain teams (local and Europe-wide)
• External – Third Parties
• Credit Management Team

Knowledge, skills and abilities:

• Advanced knowledge of MS Office, SAP, Salesforce, and MicroStrategy
• Fluent knowledge of German (written and spoken)
• Advanced English language skills (written and spoken)
• Business acumen
• High level of customer orientation, presentation and communication skills
• Process-oriented thinking and in-depth understanding of complex relationships
• You are a confident, positive, and engaged team member and contribute to a high-performing culture within the team and department.
• Experience working under pressure to meet deadlines and conflicting priorities
• Willingness to travel if necessary

Required education and experience / minimum requirement:

• Successfully completed vocational training in the field of industry or logistics as well as further training or a bachelor's degree
• More than 3 years of experience in customer service in the areas of customer service, sales or supply chain