EY GDS Consulting_SAP Managed Services TechOps Solution Architect 

Philippines, Taguig 

225666461

Skills and attributes for success

• Demonstrate ability to conduct and lead outsourcing services assignments. Should have experienced in delivering large team (30 – 50 FTEs) across locations, in an onshore-offshore model.
• Stakeholder Expectation Management
• Design and deliver support and service solutions for Manages Service customers in line with ITIL and/or industry best practice
• Instill a high-performance culture in the team with a focus on teamwork, service excellence and ownership for resolving customer issues
• Be capable of identifying and implementing change within the team to ensure it can take on new service offerings.
• Contribute proactively to new service development.
• Work closely with the Technical Services Manager to ensure new customers are on-boarded with seamless handover / transition into “in-life” service
• Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service
• Set and cascade business objectives and targets to the team
• Ensure quality, up-to-date documentation exists for all service arrangements
• Provide input into the organizational strategy with particular focus into opportunities to grow and/or enhance the service offered
• Demonstrate man management and an ability to conduct and lead outsourcing services assignments
• People capability development and management for the practice

To qualify for the role, you must have

• 18+ years of AMS solutioning from a top tier Global Outsourcing services provider.
• Have solid technical understanding of AMS solutions
• High Level Understanding of Application (including infra/platform) Architecture
• Participation in pre-Sales, RFPs and driving solution creation with help of AMS Pre-sales lead
• Should have experience with managed services deal creation process
• Stakeholder Expectation Management
• Have excellent communication, influencing and customer management skills

Ideally, you’ll also have
Certification in ITIL,TOGAF
Technologies and Tools

► AMS for SAP, JAVA, .NET, SharePoint Full stack application support.

What we look for

• Costing of solution, staffing of AMS teams.
• Building solution based on the commercial model.
• Excellent interpersonal and communication skills required to lead and motivate technical teams that deliver quality services.
• Create proposals and participate client orals.
• Demonstrated experience in working with external resource providers and managing key vendor contacts to deliver value that is consistent with expenditure.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.