Boston Scientific Analyst II Business Process 

Costa Rica, Alajuela Province, El Amparo 

225608887

Your responsibilities will include:

• Assist in the planning and execution of business-driven Salesforce.com projects, including new feature rollouts, system integrations, and process improvements.
• Participate in testing and validation efforts to ensure new features and changes meet business requirements before deployment.
• Act as a liaison between business users and technical teams to ensure that system changes align with business goals.
• Act as the primary point of contact for business users needing assistance with Salesforce.com.
• Troubleshoot and resolve user issues, helping them navigate the system and optimize their workflows.
• Provide guidance on best practices for using Salesforce.com features, ensuring users can fully utilize the platform’s capabilities.
• Collaborate with business users to understand their needs and identify opportunities for improving processes within Salesforce.
• Customize Salesforce.com to meet the specific needs of various business units, including the creation of custom reports, dashboards, and automated workflows.
• Support business users in the development and implementation of new Salesforce.com features that drive business value.
• Generate and analyze reports to provide insights into business performance and identify trends or opportunities.
• Develop and deliver training sessions for business users, ensuring they are confident in using Salesforce.com.
• Create and maintain user-friendly documentation, including step-by-step guides and troubleshooting FAQs tailored to business processes.
• Stay updated on Salesforce.com updates and communicate relevant changes or enhancements to the user base.

Required Qualifications:

• Bachelor's degree in: Business Administration, Finance or related.
• Strong communication and interpersonal skills, with proficiency in English necessary for effective business communication and the ability to work closely with non-technical users.
• At least 2 years of related business experience.
• Experience working with Salesforce.com in a business support or analyst role.
• Ability to translate business requirements into practical solutions.
• Analytical mindset with the ability to interpret data and provide actionable insights.

Preferred Qualifications:

• Familiarity with Salesforce.com reporting and dashboard creation.
• Experience in configuring and customizing Salesforce.com to meet business needs.
• Experience in Accounts Receivable.
• Experience in project management

This job description provides a summary of the primary responsibilities and qualifications for the Business Process Analyst role. The job duties may be subject to change to meet the evolving needs of the business.