Duties & Responsibilities
- Participate in discovery meetings with the client to understand current business processes that need to be incorporated into D365 FSC
- Work with the client to understand legacy data components and identify the appropriate location for such data in D365. Document mapping of that data for conversion by technical staff
- Validation of business practices and processes in Dynamics based on discovery analysis
- Conducting GAP analysis to determine the difference between application and business processes
- Identify creative solutions for processes that aren’t fully accomplished by standard D365
- Develop and deliver presentations to customers by outlining findings and recommendations to guide the implementation of the identified solution
- Translate functional business objectives and critical success factors into functional documents
- Configure application as appropriate to conform to business process definition
- Train users in a hands-on methodology and develop training documentation
- Provide on-going support to end users, assisting with trouble shooting or additional training via email, phone or site visits
- Maintain and expand client relationships through delivery of high-quality services
- Fully utilize Microsoft Technology and the Microsoft Azure Stack (LCS, BPM, VSTS, Task guides, PowerApps, Office 365, etc.)
Experience and qualifications
- 5+ years of significant industry experience
- 5+ years of D365 FSC/AX implementation experience required
- Minimum of 3 or more Dynamics full life cycle implementations
- Microsoft certifications in Dynamics D365 FSC/AX – highly desirable
- BA/BSc/BCom in Computer Science, or Accounting preferred
- Experience in product creation and management, trade agreements, procurement and sales
- Experience with intercompany activities
- Experience with multiple legal entries management
- Ability to guide workflow procurement process
- Experience with associated tools and technologies such as SQL Reporting Services are highly desirable
- Exceptional interpersonal, communication and relationship building skills
- Ability to work in a fast-paced environment and effectively meet deadlines
- Excellent demonstration and presentation skills
- A passion for client success and enthusiasm for the products we implement
- Ability to travel to provide services to clients
Additional requirements (required):
- Strong interpersonal/relationship building skills
- Advanced level of experience in warehouse and or retail industry
- Desire to constantly assess and incorporate new technologies and software into their skillset
- Strong project implementation skills (planning, data conversion, module setups, training, project management, reporting)
- Ability to recognize and incorporate client needs at a worker level
- Proactive approach in communicating project status and project risks to all parties, internal and external
- Ability to work in a fast-paced environment and meet deadlines under pressure (conscientious)
- Ability to work independently as well as perform in a matrix project environment with cross-functional teams
- Structured approach to problem-solving and project execution. Good time management, well organised, consistently meeting commitments and creating high level deliverables.
Remuneration will be market related and based on qualifications and experience.