Gong Customer Trainer 

United States, California, San Francisco 

22273543

As a Customer Training Specialist, you'll deliver live training programs to our growing customer base while being energetic and articulate. Priority timezones for this role are NAMER & APAC.

• Effectively translate Gong's customer education curriculum into an interactive, multi-tier live training program.
• Work to design and lead tailored, virtual trainings, and in-person trainings
• Collaborate with cross functional organizations to help ensure training workshops meet the needs of our customers.
• Leverage insights from customer training to inform the education curriculum.
• Identify gaps in current education materials and work to address these gaps.
• Work cross functionally with internal team such as: Professional Services, Customer Success, Sales, Marketing, Support, and Product.
• Travel: Must be willing to travel periodically to deliver customer onsite training

• 2+ years of experience delivering in-person and virtual training classes for a SaaS company
• Able to handle multiple assignments at one time with various timelines for delivery
• Ability to leverage and show deep domain knowledge to drive customer success
• Energetic, compelling and not afraid to present in front of teams
• Coachable and open to feedback, both internally and on the fly from your audience
• Ability to thrive in a changing and fast-moving environment
• Languages: [English required. Spanish a plus]

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.