Your impact
You will take a client-centric, insight-driven approach—deeply understanding client needs and aligning them with Jacobs’ full breadth of capabilities. You’ll work across our global network to deliver innovative, value-driven solutions that support our purpose of creating a more connected, sustainable world. In this role, you’ll also embed and champion client account initiatives, systems, and best practices across the programme to ensure consistent, high-quality client experiences.
Client Relationship Leadership
- Act as the trusted advisor and primary point of contact for key aviation clients, including Heathrow and other major airports.
- Lead the development and implementation of a Client Account Growth Plan, co-created with the client, that aligns with Jacobs’ "Challenge Accepted" Strategy, European Roadmap, and global market priorities.
- Build and maintain deep, strategic relationships with client decision-makers, influencers, and stakeholders to position Jacobs as a partner of choice.
- Champion a client-centric culture across internal teams, ensuring every engagement leaves the client thinking, “Jacobs understands how to help us better than anyone.”
Strategic Growth & Commercial Excellence
- Identify and pursue high-value opportunities across the client’s portfolio, overseeing Tier 1–4 pursuits and ensuring clear ownership of each.
- Lead the capture of major new business and renewal of existing agreements, working closely with Capture Managers and Project Managers to deliver value.
- Maintain oversight of the client pipeline, revenues, and commercial performance, using Jacobs’ Client Success Platform (CSP) to drive data-informed decisions.
- Shape and test innovative commercial strategies and value propositions with the client, ensuring alignment with their evolving needs and Jacobs’ capabilities.
Internal Collaboration & Leadership
- Build strong internal networks across Jacobs’ regional and global aviation teams, Market Solutions, Operations, and MarComms to deliver integrated solutions.
- Mentor and coach emerging talent, investing in succession planning and fostering a high-performing, growth-focused account team.
- Coordinate executive engagement and zippering strategies, ensuring Jacobs’ senior leaders are aligned and visible to the client.
Innovation & Industry Impact
- Actively promote Jacobs’ thought leadership, ESG commitments, and digital innovation agenda within the client organisation and across the aviation sector.
- Partner with clients to co-create solutions that address their toughest challenges, leveraging Jacobs’ global expertise and market-leading capabilities.
- Drive visibility and recognition of Jacobs through targeted marketing, industry events, and strategic communications.
Quality & Delivery Assurance
- Provide senior oversight of project execution, ensuring technical excellence, safe delivery, and a consistent client experience.
- Identify and mitigate risks, champion ethical practices, and uphold Jacobs’ values in every client interaction.
- Ensure all client engagements, pursuits, and outcomes are accurately recorded and tracked through CSP.
