AppsFlyer CLIENT SERVICES OPERATIONS SPECIALIST- MATERNITY LEAVE 

Israel, Tel Aviv District 

221498170

What you'll do:

Operational Efficiency:

• Analyze and evaluate current processes for improvement
• Develop strategies to enhance efficiency and reduce costs
• Monitor KPIs and adjust processes to achieve goals

Process Development and Improvement:

• Design and refine operational procedures for optimal productivity
• Collaborate across departments to integrate new processes supporting business strategy
• Use data-driven methods to identify and solve bottlenecks and inefficiency
• Ongoing support to our CS team to make sure they are able to do their job

Technology Integration:

• Leverage AI, technology, and automation to improve processes
• Stay updated with industry trends and advancements

Reporting and Analysis:

• Prepare and present operational reports to senior management
• Use data and analytics to drive decisions and strategies
• Conduct regular audits to ensure process effectiveness and efficiency

What you have:

• Bachelor's degree in Communication, Psychology, Technology (or equivalent experience)
• CSM or equivalent experience (at least 3+ years)
• Strong analytical and problem-solving skills
• SAAS B2B experience
• Familiarity with SalesForce, JIRA and Project Management tools
• Leading Projects from to beginning to end
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments
• Experience with data analysis and reporting tools

Bonus Points:

• SQL proficiency
• Introduced by an AppsFlyer team member

Oren Kaniel, CEO