JPMorgan Client Service Manager AVP - Tenant Lease 

Philippines, Quezon City 

220520287

As a Client Service Manager, you will typically report to a Senior Client Service Manager. You will be responsible for the overall success of the Client Service Team within the Tenant Lease Operations Team. You will serve as the Client Service Manager for a Client Service Team with responsibility for: CSP Human Resource coordination (including performance management, career planning, development, training and performance issues), Operational Controls, Compliance Adherence and Staff Readiness Communication for your product. You will also provide product service management to ensure the client service staff promotes quality servicing to customers, including problem resolution on very complex and non-routine client impacting issues. You will advise management on all service and administrative matters.

Job Responsibilities:

• Understand client issues, be responsible for providing timely follow-up to clients and be accountable for client satisfaction through the ownership of the problem
• Monitoring client reports and investigating changes in revenue, product usage, and productivity
• Assuring compliance with all Chase auditing policies and procedures
• Serving as a member of the Client Service Leadership Team, supporting national strategic implementation plans
• Participating in national project teams representing Client Service
• Build knowledge of tenant lease products and services
• Providing a collaborative, communicative and productive environment for all Client Service Professionals
• Working with line of businesses (LOB) partners, Stakeholders, Relationship Team and Support Team to enhance the resolution of client issues through appropriate channels
• Evaluate staff performance and provide feedback via informal and formal discussions monthly
• Ongoing Coaching and training
• Manage and/or escalate performance issues and work with Human Resources to properly document issues/warnings.
• Collaborating with market management and HR to ensure personnel policies are adhered to, participating in personnel decisions involving employees, including performance appraisals, promotions, salary actions recommendations and terminations
• Collaborate with Sr. Client Service Manager to coordinate and lead regular team meetings & huddles
• Performing other special duties or assignments as requested or required

Required Qualifications, Capabilities and Skills:

• BA degree or a minimum of 4-6 years in customer service, operations, sales or management experience, preferably in the Commercial Banking or in Treasury Services
• Strong interpersonal skills with proven supervisory abilities
• Extensive knowledge of deposit, treasury and credit products, payment services, regulations, and related procedures
• Thorough knowledge of financial exposure and operational risk associated with bank products and services
• Effective problem solving, oral and written communication skills
• Ability to exercise sound judgment and make effective decisions
• Ability to prioritize, handle multiple tasks and work under press