Flex Field Support Engineer 

United Kingdom, Scotland 

219014172

What a typical day looks like:

• Maintenance and Servicing:
  • Perform routine and preventive maintenance on power management systems, including PLC, HMI, SCADA, PME, and networks.
  • Diagnose and repair faults, ensuring minimal downtime for clients.
  • Educate clients on system operation and maintenance, specifically focusing on PLC, HMI, SCADA, PME, and network systems.
  • Develop and deliver training sessions for client staff on PMS systems.
  • Maintain strong client relationships through excellent customer service.
  • Document all service activities, including installation, maintenance, and troubleshooting reports for PLC, HMI, SCADA, PME, and network systems.
  • Prepare and submit detailed service reports and feedback to the CPS & PMS team.
• Technical Support and Troubleshooting:
  • Provide on-site technical support to clients, addressing any issues with PMS, including PLC, HMI, SCADA, PME, and network systems.
  • Troubleshoot hardware and software problems in a timely manner.
  • Liaise with internal & external technical support teams and manufacturers for complex issues.
• Installation and Commissioning:
  • Assist the Install and commission of power management systems, including PLC, HMI, SCADA, PME, and network components, at client sites.
  • Conduct system testing and ensure proper functionality according to specifications.
• Emergency Call-Out Cover:
  • Be available for emergency call-outs to address urgent issues and minimize system downtime during working hours.
  • Respond promptly to emergency service requests, providing effective solutions under pressure.
  • Join the PMS on call rota covering PMS on call 24/7 for circa 1 week in 8
• Compliance and Safety:
  • Ensure all work complies with relevant health, safety, and environmental regulations.
  • Adhere to company policies and procedures during field operations.

• Education:
  • Bachelor’s degree/HNC/ONC or related qualification in Electrical Engineering, Electronics Engineering, or a related field.
• Experience:
  • Minimum of 3-5 years of experience in servicing and maintaining power management systems, including PLC, SCADA, PME, and networks.
  • Proven track record in a field-based engineering role.
• Technical Skills:
  • Strong understanding of power management systems, including hardware and software components.
  • Proficiency in using diagnostic tools and software for troubleshooting PLC, SCADA, PME, and network systems.
  • Familiarity with industry standards and regulations related to power management.
• Soft Skills:
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and manage time effectively.
• Other Requirements:
  • Willingness to travel extensively to various field locations.
  • Availability for emergency call-out cover.
  • Valid driver’s license and ability to operate field service vehicles.
  • Physical ability to perform fieldwork, including lifting and climbing.

What you’ll receive for the great work you provide:

• An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;
• Opportunities to learn new skills in a fast-paced industry;
• A competitive salary and benefits package that includes:
  • A merit-based annual pay review
  • Enhanced annual leave
  • Employee recognition scheme and long service awards
  • Referral bonus
  • Volunteer days
  • Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year
  • Sick pay scheme
  • Cycle to Work scheme
  • Enhanced maternity/paternity leave

• based on your Job Function;
• Travel opportunities (role dependent);
• Support in your well-being by access to:
  • Employee Assistance Programme offering free access to qualified counsellors and expert advice
  • On-site trained Mental Health First Aiders
• Access to various discount programs (including food, activities, gym memberships etc.)