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Walmart Director Technology Operations Fulfillment Experience - Planning Strategy United States, Arkansas, Bentonville 218411888
What you'll do...
About the Role
In this role, you will serve as the Portfolio Planning and Strategy lead for the overall eCommerce Post-Transaction space and Chief of Staff for the Omni Fulfillment Experience team. You will develop the annual operating plan and long-range planning for the portfolio, including goals development, priorities identification, impact measurement, and progress updates back to Walmart’s executive team. You will also manage quarterly roadmap planning within Omni Fulfillment Experience team and across all teams in Supply Chain and eCommerce that impact the eCommerce Post-Transaction space. You will also serve as an advocate for the customer experience and defect elimination: you will own roadmaps and collaborate with Product and Technology teams to deliver best-in-class solutions for a frictionless and consistent experience; you will tie it all together by diving into analytics to measure performance and apply insights back into the business and products.
What You’ll Do
- Defining long-term vision and strategy for customer experience around omni-fulfilment experiences. You will build and influence customer experience elements in post-transaction world that will drive clarity and control for omni-channel customers.
- Communicating roadmaps and priorities and collaborating across business areas for roadmap prioritization including, engaging with key partners to determine the best product and business strategies, and gaining buy-in from executive-level leadership
- Providing thought leadership on internal and external best practices and standards to drive decision making. Conducting benchmark studies and competitive assessments. Working cross-functionally with partner teams across multiple locations so communication, collaboration, and organization are key to your success.
- Leading and delivering on key cross-functional projects that span across multiple teams within the organization. Collaborating daily with cross-functional team members including SCM, Design, Product, Store Operations and more. Working with product to build prototypes to communicate design ideas to users and internal stakeholders. Conducting research, user testing and validation that will ensure that the experiences/propositions we build are designed to prioritize our customers and associates. Defining metrics and KPIs that will help us measure and track business goals
- Driving execution of multiple propositions and initiatives by identifying customer and operational needs and developing and communicating plans and priorities. Removing barriers and obstacles that impact performance; providing resources and identifying performance standards; measuring progress and adjusting performance; accordingly, developing contingency plans; and demonstrating adaptability and supporting continuous learning.
- Ensuring business & cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives; consulting with product, engineering, and design partners, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving overall omni-channel communication experience
- Providing supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.
- Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by way of training and providing direction to others in their use and application and ensuring compliance and utilizing and supporting the Open-Door Policy
Preferred Qualifications:
- 10+ years business management/consulting/business ops/ products ops/ Finance and strategy experience in a leading consumer-facing company
- Proven track record of successfully implementing new concepts or programs in a fast paced, digital retail environment
- Experience in directly building, managing, and developing a diverse team of talented individual contributors
- Experience improving the digital retail shopping experience by recommending insight driven (data, trends, internal and external research) journey changes and omni-channel capabilities
- Experience building cross-functional strategies and deploying mobile and web experiences in an omnichannel capacity
- Strong technical acumen and ability to dive into the technical details. Insights into modern interactive design and development standards; recognize and appreciate the differences between web-based and native app experiences.
- Skilled at leading and influencing a cross-functional matrixed team to successfully deliver against multi-track roadmaps
- Possess strong decision making and prioritization skills; have experience overseeing and managing complex release schedules
- Ability to think end-to-end, and champion the digital experience but also understand entire Walmart customer journey including Physical Stores
- Strong leadership and excellent executive communication skills
For information about PTO, see
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see
The annual salary range for this position is $110,000.00-$220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: - Stock Minimum Qualifications...3 years’ supervisory experience.
Preferred Qualifications...
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