Teva HR Specialist II 

India, Karnataka, Bengaluru 

217966537

• Support the LMS Admins on their queries regarding Studium
• Review and resolve the tickets within the agreed SLA
• Provide Admin services to Corp HR & Communication functions
• Actively participate in routine ticket analysis meetings
• Operate registration processes for the leadership programs
• Send invitations and communication to the programs' participants and facilitators
• Coordinate logistics aspects according to the training activities
• Prepare and Schedule personal meetings for participants and trainers
• Operate digital interfaces involved in the training process (registration system, LMS, 360 evaluation platform, etc.)
• Be a team player and support peers in managing workload, when required.
• Respond to generic mailbox inquiries/ updates on the tickets in a timely manner
• Review all tickets for resolution at Tier 1 level prior to routing to Tier 2 or Sr. System Admin for complex requests
• Maintain & Update knowledge base like FAQs, SOPs etc.
• Manage Service Issue Log, escalation and resolution of all ticket requests, using learnings for continuous improvement of the global processes and policy
• Interact with customers to answer questions and provide assistance in the completion of daily operation
• Partner with internal and global stakeholders
• Learning agility to use Teva tools and systems
• Adhere to defined timelines as per agreed KPIs
• Works within established procedures with a moderate degree of supervision
• Perform other duties as assigned.

• 6months to 2 year of experience in L&D, Operational or managening service now tickets related to L&D
• Excellent verbal and non-verbal communication skills
• Active listening, interpreting and questioning for better understanding of the processes
• Ability to work with technological and digital systems and tools
• Detail-oriented and well-organized
• Develop knowledge and skills through formal training and experience
• Customer centric approach and service mind set
• Sound knowledge of Windows based computer skills

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