NICE Senior Software Engineer JAVA L3 support 

India, Maharashtra, Pune 

216193812

Ensuring Business Continuity

• By resolving complex and critical issues efficiently, you minimize downtime for Actimize solutions, ensuring uninterrupted services for financial institutions.
• Your proactive system monitoring and performance tuning prevent disruptions, enabling clients to focus on combating financial crimes.

Enhancing Customer Trust

• Your role as the technical expert builds trust with clients by demonstrating a commitment to excellence and reliability.
• Prompt, transparent communication during incident resolution strengthens customer relationships and fosters loyalty.

Driving Operational Excellence

• Your expertise improves the efficiency and accuracy of L1 and L2 teams by providing them with guidance, training, and advanced troubleshooting support.
• By streamlining issue escalation processes, you reduce resolution times, improving overall service delivery.

Supporting Financial Crime Prevention

• Actimize products are critical for detecting fraud, managing compliance, and mitigating financial risks. Your role ensures these solutions perform optimally, directly contributing to safer financial ecosystems.
• By addressing product defects and ensuring seamless functionality, you enable institutions to meet regulatory standards and prevent financial crimes.

Innovating and Improving Solutions

• Your feedback on recurring issues and system inefficiencies helps drive product improvements, benefiting a broader client base.
• Collaboration with development teams ensures Actimize solutions evolve to meet the dynamic demands of financial crime detection and risk management.

Elevating Team Capabilities

• Sharing your knowledge and expertise enhances the skills of colleagues, fostering a more competent and self-sufficient support team.
• Your contributions to documentation and training empower others to handle challenges more effectively.

Strong Technical Skills

• Programming Language : Hands on experience in Java, J2ee L3 support , having good debugging & diagnosis skills. Knowledge of Scala is added advantage.
• Application Servers: Hands on experience on any of the application servers (Tomcat, JBoss, WebSphere, WebLogic)
• Database Proficiency : Hands-on experience with databases like Oracle or SQL Server, including writing complex queries and performance tuning.
• Integration Know-How : Familiarity with middleware (MQ, Kafka) and REST APIs for system integrations.
• Scripting Knowledge : Basic Knowledge in scripting languages such as Python, Shell, or PowerShell for troubleshooting.
• Actimize Expertise : Knowledge of Actimize solutions, including modules like SAM, CDD, RCM, or Fraud Detection is added advantage.

Exceptional Problem-Solving Abilities

• Analytical Thinking : Ability to perform root cause analysis and resolve intricate issues efficiently.
• Attention to Detail : Recognize patterns and anomalies in system behavior to prevent recurring problems.
• Innovation : Think creatively to implement sustainable fixes and optimizations.

Advanced Communication Skills

• Clear Documentation : Strong ability to create detailed technical guides, FAQs, and troubleshooting steps.
• Customer Interaction : Communicate complex technical concepts effectively with non-technical stakeholders.
• Team Collaboration : Work seamlessly with L1/L2 teams, developers, and clients to resolve issues collaboratively.

Drive for Excellence

• Customer Focus : A relentless commitment to ensuring client satisfaction and improving the user experience.
• Resilience : Stay calm and resourceful under pressure during high-stakes situations.
• Continuous Learning : Stay updated on Actimize product updates, compliance requirements, and industry trends.

Relevant Experience and Qualifications

• Work Experience : Prior experience in L3 support, preferably in the financial services or compliance domain.
• Frameworks and Standards : Familiarity with ITIL, incident management, and service delivery best practices.
• Certifications : Certifications in AWS , Actimize, database management, or ITIL are advantageous.

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