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IBM Site Reliability Engineer India, Karnataka, Bengaluru 215821505
16.09.2024
Your Role and Responsibilities
- In this Site Reliability Engineer role, you will work closely with several Data Centers, the entire Cloud organization and IBM vendors to support, maintain and operationally improve the IBM cloud infrastructure. You will focus on the following key responsibilities:
- Monitor the health of production and test systems 24×7
- Ability to respond promptly to production issues and alerts 24×7
- Execute changes in the production environment through automation
- Partner with other SRE teams and program managers to deliver mission-critical services to the market
- Support development of new and existing capabilities for our compute, storage and network infrastructure services
- Implement and automate infrastructure solutions that support IBM Cloud products and infrastructure
- Support the compliance and security integrity of the environment
- Work with Engineering to:
- Provide initial assessment and possible workaround of production issue
- Troubleshoot and resolve production issues
- Work with Support and Development teams to:
- Identify and resolve issues
- Discuss and plan integration tasks
- Provide technical escalation support for other Infrastructure Operations teams
Required Technical and Professional Expertise
- Excellent written and verbal communication skills.
- Person willing to work in shift or take call out responsibility for production issues
- 8+ years’ experience in hands-on production administration of large systems and environment
- Experience establishing and improving procedures within a mission critical environment
- Must be efficient in writing and debugging scripts
- Must be extremely comfortable using and navigating within a Linux environment
- Ability to do low level debugging and problem analysis by examining logs and running Unix commands
- 5+ years of experience in Monitoring Technologies, Virtualization Technologies and Automation / Configuration Managements
- Monitoring technologies: Zabbix (preferred), SysDIG, Grafana, Nagios, Splunk, etc. (at least one)
- Virtualization technologies: Citrix Xen Hypervisor (Preferred), KVM(also preferred), libvirt, VMware vSphere, etc. (at least one)
- Automation and configuration management tools/solutions: Ansible, Salt, Chef, python, bash, etc. (at least one)
- Working knowledge with ServiceNow, JIRA, Confluence, and GitHub
- Working knowledge with Container technologies: Kubernetes (preferred), Docker, etc.
Preferred Technical and Professional Expertise
- Cloud Infra Services network Operator who is having hands on experience on any Cloud Infrastructure and any network architecture — whether public cloud, private cloud, hybrid cloud or multi cloud.
- Good experience in Public cloud platforms, Kubernetes clusters and Strong Linux skills for managing services across microservices platform, good SRE knowledge in Cloud Compute, Storage and Networking and experience in 24/7 cloud operations and support environments.
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