Amazon Technical Operations Manager 

India, Karnataka, Bengaluru 

214479636

AWS Support is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM ISTKey job responsibilities
• Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.
• Drive personnel management ensuring the engineers have what they need to provide best-in-class support.
• Participate in Hiring Process to hire and build/grow team of Support Engineers in India.
• Influence Sr. Support Engineers and development teams to improve the customer support experience.
• Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.
• Managing the engineers in the team effectively to keep their focus on the customers as well as develop their own career.
• Handle escalations and guide engineers to the proper teams by diving deep into the problem.
• Drives effective business and technical discussions.A day in the life
AWS Premium Support is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM ISTAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

Bachelors / Master’s degree in Information Technology / Computer Science / Any engineering domain; 7+ years of experience in Information Technology. Out of which, 2+ years of experience in managing team as manager.
Hands on Technical experience in Analytics, Big Data or Database technologies; Knowledge on operating system, hardware, storage, network, security, database administration and cloud infrastructure; Expert level of knowledge in any one of the following: operating system / storage / network / security / database administration / cloud infrastructure.
Ability to understand service architecture and operational parameters, to effectively manage and handle complex escalations.
Good experience on hiring candidates, mentoring and developing employees in their career; Analyze, leverage data and metrics, both qualitative and quantitative to take decisions.

• Prior experience of working with AWS Services
• Experience with building and operating a cloud-based architecture.