Citi Group Service Analyst 

Mexico, Mexico City 

213214222

Responsibilities:

• Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
• Ensure accuracy of research and compliance advice provided to members of sales force team
• Develop information regarding required changes in reports and procedures
• Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
• Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
• Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Series 6 and 26 License.
• Fundamental understanding of industry regulations in the US and Canada, extensive understanding of systems, products and culture
• Proven knowledge of securities, insurance and mortgage lending laws and regulations as they apply to sales practice issues affecting the sales force
• Effective verbal and written communication
• Influencing and relationship management skills
• Proven ability to creatively solve problems

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Conocimiento de los procesos que se realizan en el área de la administración interna en sucursal, así como de los sistemas involucrados como el S018, C104 TeOS SAI, actividades de dispositivos de autoservicio como ATMs / SABs, recicladores de efectivo.

Dar seguimiento y conocimiento a los procesos de ventanilla y líneas de control enfocadas a los procesos de administración interna

• Supervisar controles aplicables a los procesos del negocio, así como proveedores internos y externos.

• Dar seguimiento a procesos de aplicación de lineamientos para la atención de sucursales.
• Interacción con otras áreas del banco para el desarrollo e implementación de estrategias para mejorar y optimizar los procesos de sucursal.

Time Type:

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