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IBM Process Analyst - Finance Administration Delivery 
India, Haryana, Gurugram District 
212987299

11.09.2024
Responsibilities:
  • Analysis of receivable accounts, investigation of entries, and pulling audit prep work.
  • Involve in netting instructions, direct Debit run, rejection of Direct Debit and Oracle updating.
  • Investigate unapplied payments, rectify and ensure proper allocation.
  • Provide information relating to customer payments, refunds and other miscellaneous accounts receivables questions .
  • Ensure that client Service Level Agreements (SLA) and timelines are met.


Required Technical and Professional Expertise

  • Commerce Graduate with minimum of 2-4 years of Experience in Order to Cash (O2C) basic accounting knowledge and understanding of various accounting principles.
  • Experience in participating and collaborating in team meetings to gather/share information
  • Ability to achieve individual and Business metrics
  • Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
  • Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned.
  • Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals and objectives.
  • Proven experience to build and utilize reports to analyze pertinent account information.
  • Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.
  • Working knowledge to identify and implement action plans and process improvements with mentorship.


Preferred Technical and Professional Expertise

  • Proficient in MS office applications and any ERP software as end user
  • Ambitious individual who can work under their own direction towards agreed targets/goals.
  • Proven change management and be open to it good time management and work under tight deadlines
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Maintain technical knowledge by attending educational workshops, reviewing publications.