IBM Process Analyst - Finance Administration Delivery 

India, Haryana, Gurugram District 

212987299

• Analysis of receivable accounts, investigation of entries, and pulling audit prep work.
• Involve in netting instructions, direct Debit run, rejection of Direct Debit and Oracle updating.
• Investigate unapplied payments, rectify and ensure proper allocation.
• Provide information relating to customer payments, refunds and other miscellaneous accounts receivables questions .
• Ensure that client Service Level Agreements (SLA) and timelines are met.

Required Technical and Professional Expertise

• Commerce Graduate with minimum of 2-4 years of Experience in Order to Cash (O2C) basic accounting knowledge and understanding of various accounting principles.
• Experience in participating and collaborating in team meetings to gather/share information
• Ability to achieve individual and Business metrics
• Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
• Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned.
• Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals and objectives.
• Proven experience to build and utilize reports to analyze pertinent account information.
• Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.
• Working knowledge to identify and implement action plans and process improvements with mentorship.

Preferred Technical and Professional Expertise

• Proficient in MS office applications and any ERP software as end user
• Ambitious individual who can work under their own direction towards agreed targets/goals.
• Proven change management and be open to it good time management and work under tight deadlines
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Maintain technical knowledge by attending educational workshops, reviewing publications.