Amazon Live Operations Manager Prime Video Playback 

India, Telangana, Hyderabad 

212099689

Your ability to learn quickly and handle multiple overlapping tasks will define your success in this fast-evolving video ecosystem. You'll maintain a high bar for operational excellence while promoting innovation and ensuring appropriate resources are in place to deliver exceptional live event experiences. As an operational leader, you'll implement continuous improvement processes, define success metrics, and recommend strategies that meet quality, performance, and sustainability criteria.
Key job responsibilities
Drive innovation and provide clear, challenging vision while ensuring appropriate resources are in place to deliver exceptional live streaming experiencesRecruit, manage, and mentor Live Ops Support Engineers while developing their technical capabilities and operational expertiseRecommend and implement strategies and systems that meet quality, performance, and sustainability criteria for live event broadcasting
A day in the life
Your day begins with reviewing overnight event performance and addressing any critical issues that require immediate attention. You'll lead a morning stand-up with your team to prioritize the day's live events and allocate resources appropriately. Throughout the day, you'll monitor ongoing live streams, providing guidance during escalations and coordinating with engineering teams when necessary. You'll balance operational oversight with strategic planning, dedicating time to analyze performance metrics and identify process improvements to enhance efficiency and event quality.

- 5+ years of technical support experience
- 3+ years of operational experience
- 2+ years of management experience
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience developing customer relationships and influencing key decision-makers
- Experience establishing metrics for measurement of engineering and operational excellence
- Experience with video encoding and streaming media standards
- Knowledge of AWS or cloud technologies
- 3+ years streaming video delivery experience running large audience events, and understanding of encoding and transcoding technologies
- Experience with on-site, live video production or master control facility operations
- Experience with video quality metric tools (i.e. TAG, IneoQuest)
- Proven ability to troubleshoot and identify the root cause of issues, you're a natural problem solver!