Philips Field Service Engineer -MRI 

India, Karnataka, Bengaluru 

21052390

Field Service Engineer -MRI

You are responsible for

• Basic troubleshooting, installation, maintenance and repair on designated equipment
• Completing Preventative Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.
• Utilizing the escalation process to resolve customer service delivery issues.
• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• The ability to lift and carry a toolbox that can weigh up to 50 lbs.
• Adhering to current regulatory requirements

Delivery:

• The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
• The FSE would
  conduct site surveys
  before taking over the Life Cycle Management of an installed machine
• The FSE would also
  provide Demonstration Support
  for the system in the region
• The position of a FSE would entail
  Commissioning
  and
  Handing-over
  of the respective systems projects
• FSE would
  participate in Corrective Maintenance
  and would also maintain and complete the PM Schedules within the stipulated time frame
• The FSE would
  implement FCO.
• Ensure Reduced down with timely updates to customer.
• Participate and drive projects to maintain Territory Operational KPI above target in complaisance manner.

Selling :

• As a FSE, Person would
  actively participate
  and
  support
  in CS Sales Promotion and achievement of overall CS Team Sales Targets
• FSE would coordinate the process of Spare parts Sales with the Customer
• Identifying opportunities for
  System Upgrades
  and promoting the same to the Customer would also fall within the job’s purview
• The FSE would
  provide Competition Information
  about the latest developments and the prevailing market condition to enable the organization to be competitive.

Service Administration

• The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
• The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents
• The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.

• FSE would also be responsible for
  timely escalation
  of certain issues to the concerned FSE and work as a team to provide appropriate.

To succeed in this role, you’ll need a customer-first attitude and the following

• BE- Any engineering
• 3+ years of experience in Experience in troubleshooting, Maintenance and installation of medical Equipment
• Strong experience in medical device/services
• Good Communication skills

In return, we offer youa challenging, innovative environment with great opportunities to explore. Our benefits are very competitive and designed around your preferences:

• A rewarding career in Philips with attractive package.
• A variable bonus based on both Philips results and personal performance
• Extensive set of tools to drive your career, such as a personal development budget, free training and coaching
• Attractive collective health insurance package
• Opportunity to buy Philips shares and products with discount.

Our hybrid working model is defined in 3 ways:

The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.