Bank Of America VP GCIB KYC COO Support 

United Kingdom, England, City of Westminster 

210080206

The Function

The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.

The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.

Role Responsibilities

• Support data and analytical needs of the GCIB and GM front line units, providing management information relating to client outreach performance, delivery, and output
• Understand data lineage and be comfortable using and manipulating large data sets to ensure analytics are accurate, fit for purpose, and well controlled
• Apply data to solve problems and provide strategic insight to the FLU including views on client revenue, client valuation, and prioritization
• Participate in resource and client population forecasting, ensuring stakeholders have real time views into forecast population and related risks
• Support restriction and closure processes, client population governance, and business control metrics
• Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, HR and other groups as needed
• Embrace a collaborative and output oriented culture

Required Skills

• Bachelor's degree
• Analytical experience within the financial services industry
• Comfortable using and manipulating large data sets to solve analytical problems and provide strategic insight
• Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word
• Experience with Tableau, Alteryx and other analytical tools is a plus
• Excellent interpersonal skills for motivation, collaboration and encouragement
• Professional Demeanor: Demonstrating patience, composure, and positive attitude.
• Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
• Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
• Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision
• Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.