We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:
- BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
- Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
- CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
- DUNS 100 Best Tech Companies to Work For in 2024
- Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards.
What you’ll do:
- Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers and customers themselves.
- Owning internal and external customer calls to provide technical insight into the issue experienced by the customer, and provide fixes and workarounds to alleviate field issues.
- Playing a key role in feature design activities and to have in depth understanding of features.
- Develop and modify modules as part of implementing workarounds for issues or as a professional services enhancement.
- Work with QA and development teams to recommend resolutions, provide insights and make sure issues fixes are being properly implemented into the products.
- Actively partake in tech support training sessions, compiling materials and delivering them to other tiers.
What you’ll bring:
- Strong troubleshooting skills and methodological approach.
- Previous experience with customers (working directly and on-site visits).
- Excellent communication (written and oral) and teamwork skills.
- Demonstrated experience in writing code projects with Python and Java – major advantage
- Experience working with various data bases and with MongoDB – an advantage
- Knowledge in networking protocols and technologies: HTTP, SSL, TCP/IP, DNS, network components.
- Experience with Kubernetes and other container orchestration technologies – an advantage
- Demonstrated knowledge in working with Linux environments – installing, configuring networking, writing bash scripts, and more.
- Prior experience working in a commercial development environment: formal QA, best practices for development, schedules, processes, defect queues, code management, build environments.
- IT experience (large organizations – advantage).
Our Values:
We look for people who embody our values - Care, Do, Try & Shine.
- - We care about our customers and each other
- Do - We do what it takes to make a positive impact
- Try - We try our best and we don’t give up
- Shine - We shine
Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.
- Equity participation - everyone shares in our success
- Flexible work arrangements
- Other compulsory benefits based on country of residence