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Bigid Escalations Engineer - Zurich 
Switzerland, Zurich 
209362478

19.09.2024

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

  • BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
  • Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
  • CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
  • DUNS 100 Best Tech Companies to Work For in 2024
  • Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards.

What you’ll do:

  • Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers and customers themselves.
  • Owning internal and external customer calls to provide technical insight into the issue experienced by the customer, and provide fixes and workarounds to alleviate field issues.
  • Playing a key role in feature design activities and to have in depth understanding of features.
  • Develop and modify modules as part of implementing workarounds for issues or as a professional services enhancement.
  • Work with QA and development teams to recommend resolutions, provide insights and make sure issues fixes are being properly implemented into the products.
  • Actively partake in tech support training sessions, compiling materials and delivering them to other tiers.

What you’ll bring:

  • Strong troubleshooting skills and methodological approach.
  • Previous experience with customers (working directly and on-site visits).
  • Excellent communication (written and oral) and teamwork skills.
  • Demonstrated experience in writing code projects with Python and Java – major advantage
  • Experience working with various data bases and with MongoDB – an advantage
  • Knowledge in networking protocols and technologies: HTTP, SSL, TCP/IP, DNS, network components.
  • Experience with Kubernetes and other container orchestration technologies – an advantage
  • Demonstrated knowledge in working with Linux environments – installing, configuring networking, writing bash scripts, and more.
  • Prior experience working in a commercial development environment: formal QA, best practices for development, schedules, processes, defect queues, code management, build environments.
  • IT experience (large organizations – advantage).

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

  • - We care about our customers and each other
  • Do - We do what it takes to make a positive impact
  • Try - We try our best and we don’t give up
  • Shine - We shine

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

  • Equity participation - everyone shares in our success
  • Flexible work arrangements
  • Other compulsory benefits based on country of residence