Amazon Enterprise Support Manager EMEA - MENAT 

United Arab Emirates, Dubai 

208917942

As Enterprise Support Manager, you will lead a team of Technical Account Managers (TAM) who are the primary operational point of contact for your customer, helping to plan, review, and oversee ongoing operations of business critical applications. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWS’s largest application workloads. You will lead operations reviews, both internally and with your customers, while constantly seeking ways to improve your customer’s AWS experience. In this role, you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.Key job responsibilities
Every day will bring new and exciting challenges on the job while you:- Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Work with AWS executive leadership to influence the product roadmap
- Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Experience scaling an organization through rapid growth or expansion
- Previous experience in technical account management, business relationship management or consulting
- An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
- Proficient in communicating complex ideas, either with the written word or in presentations
- Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus
- A degree in an STEM field is a plus; an MBA is a plus
- Experience with AWS service offerings