JPMorgan Overdraft Management - Payments Senior Associate 

United Kingdom, England, London 

207328244

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Provides support to the Overdraft (OD) Product owner during the development of the end-to-end global framework for managing L&AS overdraft products
• Provides support to the Product owner during the design and development of a global governance and oversight framework for monitoring and resolving overdrafts, aligning with applicable laws, rules, regulations and internal policies
• Works with working group stakeholders across Operations, Client Service, Sales, Credit Risk and Products to help the senior OD Product owner drive strategic operating model in overdraft management
• Supports the production of metrics, reporting and controls to facilitate oversights and escalations

Required qualifications, capabilities, and skills

• Prior experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Demonstrated attention to detail and inquisitive
• Organized and motivated to drive change
• Strong verbal and written communications skills
• Strong risks and controls mindset

Preferred qualifications, capabilities, and skills

• Experience in program management
• Experience in credit and/or liquidity risk