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Monday Scale Customer Success Manager 
United States, New York, New York 
207312826

27.06.2024

Part coach, project manager, consultant, and product expert, our Scale Customer Success Managers are continually focused on helping our customers improve their team collaboration and communication and be successful with monday.com.

About The Role

Part coach, project manager, consultant, and product expert, our Scale Customer Success Managers are continually focused on helping our customers improve their team collaboration and communication and be successful with monday.com.

  • Act as a reactive CSM supporting internal stakeholders (AMs, CSMs) and customers focusing on risk mitigation and growth
  • Follow the Scale practices and strategy for each customer based on data analysis and the customer's needs
  • Identify, design, and being able to achieve the customer's goals in a short-term relationship
  • Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of and growth
  • Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as creating email campaigns, custom training/webinars, new collateral, and hosting office hours
  • Be a role model, sharing client success methodology with members of your immediate team as well as cross-department.
  • Represent the voice of the customer and influence the product development roadmap.
Your Experience & Skills
  • 1-2+ years of B2B customer success, account management, or consulting experience working with accounts of various sizes. Advantage: Experience working with a large portfolio of customers (+100)
  • High prioritization skills and process orientation
  • Context switching - manage different (multiple) accounts at different stages in the life cycle
  • Ability to embrace the mindset of continuous improvement and actively contribute to the CS processes and practices
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • BA or BS degree

Visa sponsorship for this role is currently not available.


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