Required/Minimum Qualifications
- + years technical support, technical consulting experience, or information technology experience
- ORBachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience.
- 3+ years' experience and knowledge of designing, writing,debuggingand troubleshooting Windows desktop and web applications in C# orVB.Net.
- History ofproficientcustomer service, communication, problem-solving, interpersonalskillsand teamwork.
- Business level fluency to read, write and speak English.
Additional or Preferred Qualifications
- Microsoft Technology Certifications.
- Experience writing code that works against Exchange and Outlook is desired
- 3+ year experience applying a logical and methodical approach for problem solving.
- accurateand logical problem solving, and communication skills, plus the ability to work in a team environment.
- Any Prior knowledge of messaging APIs and protocols in the following areas is desirable: Exchange Web Services (EWS), Outlook Object Model, Outlook forms development, Extended MAPI, CDOSYS,System.Net.Mail
- VB.Net) andJavascript. Knowledge of unmanaged C++ highly desired.
- Working knowledge of troubleshooting tools includingSysinternals, Performance Monitor, Fiddler,Netmon,NetStat,Tracertetc.
- Windows Server concepts and administration (Active Directory, Group Policy Management, Networking)
- Crash dump analysis using Visual Studio or the Windows Debugger (windbg.exe)
- General experienceIIS including application pools, authentication settings and configuration requirement for use with Exchange server.
- General understanding of Active Directory as itimpactsExchange Server.
- General understanding of SMTP transport and Exchange Transport a plus.
- Reliable understanding of client/server, networking, and Internet technologies fundamentals.
- Business level fluency to read, write and speak Spanish and Portuguese
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.