NICE Senior Software Engineer 

Bolivia, Cochabamba, Cochabamba 

207173344

The Senior Software Engineer plays a critical role in designing, developing, testing, and maintaining the NICE inContact software platform. This position requires a seasoned professional with a proven ability to lead technical initiatives, mentor peers, and drive innovation across multiple tiers of technology. Senior Engineers are responsible for delivering scalable, high-quality solutions, contributing to architectural decisions, and supporting a dynamic, agile team environment

Integrating CXone products facilitates the delivery of Workforce Optimization (WFO) solutions in areas where cloud-native applications are unavailable or do not fully meet customer needs at scale. By enabling the development of enterprise-level applications, this role supports the adoption of the CXone platform for customers with sophisticated requirements or extensive scalability demands. The focus is on creating application-specific integrations that ensure integrated components can access the data they need, driving the seamless functionality and broader adoption of the CXone platform.

We are seeking a talented Lead Software Engineer to enhance the adoption and effectiveness of CXone’s platform by delivering tailored Workforce Optimization (WFO) solutions. This role focuses on bridging the gap where existing cloud-native applications are unavailable or require additional scalability to meet customer needs. By developing and implementing application-specific integrations, the Integration Specialist ensures seamless data flow between components, empowering customers with the information they need to succeed. This position plays a pivotal role in creating innovative, enterprise-level solutions for organizations with complex requirements, driving the scalability and impact of CXone’s offerings in high-demand environments.

How will you make an impact?

• Work as a member of an agile team to enhance and improve software.
• Design and present projects to improve current process and overall platform.
• Code and test projects.
• Create automation to ensure quality.
• Deliver high quality, sustainable, maintainable code.
• Attend meetings and training as required.
• Works with system analysts, subject matter experts, and product management for the successful completion of a project.
• Provides critical technical capabilities to the team and evangelizes those skills to others.
• Follow established department procedures, policies, and processes.

Have you got what it takes?

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.
• 5+ years’ experience in software development
• Well established technical problem-solving skills.
• 5+ years’ Experience with Java 8+
• 5+ years’ experience with Selenium and Junit
• Experience building and maintaining AWS based microservices
• Excellent communication skills
• Excellent decision-making skills Working knowledge of unit testing
• Working knowledge of common design patterns
• Working knowledge of object-oriented software design
• Team Player
• Desire to work in a fast-paced environment

Bonus Experience:

• Experience with AWS Infrastructure (EC2, ECS, EKS, etc)
• Experience maintaining, and working with, AWS Resources (IAM, CloudWatch, CloudFormation, etc)
• Experience with Kinesis (KCL, KPL, EFO)
• Experience with Mongo or Dynamo DB (or equivalent DB system)
• Experience with Snowflake
• Experience with Rest/Web Sockets/GRPC
• Experience with Jira and Confluence
• Experience with automation/testing tools and frameworks
• Experience with/knowledge of agile development processes
• Experience(s) as a technical or team lead or equivalent experience
• Experience with telecommunications/telephony/ACD’s
• Experience with CCAAS
• Experience working in a CI/CD Environment
• Experience creating and maintaining pipelines in Jenkins
• Experience with GitHub Actions
• Experience with Argo CD and Kubernetes

What are the technologies we use?

• Java 8+
• AWS (e.g. IAM, SQS, DynamoDB, Lambda, CloudWatch, EC2)
• Selenium
• Junit
• Grafana, ArgoCD, Prometheus
• SQL
• CSS
• REST APIs
• GitHub
• SSIS ETL
• SQL Server including query optimization
• JMeter
• Amazon Aurora MySql database
• Docker and Kubernetes (AWS EKS)
• Snowflake data warehouse
• Looker business intelligence
• Continuous Integration/Continuous Deployment (CI/CD)
• Visual Studio or VS Code on Windows

Benefits at NICE Bolivia:

• Work with the most modern technologies.
• Clear career path supported by different free learning tools.
• Obtain certifications to advance your career.
• Collaborate with global work teams.
• Participate in local and global activities and events.
• Enjoy the flexibility of hybrid work, combining the best of both worlds.
• Engage in exciting competitions and contests.
• Improve your language skills with English support.
• Secure a permanent employment contract.
• Benefit from a company legally constituted in Bolivia and receive full social benefits