JPMorgan Financial Crime Escalations Quality Control Team Lead 

United Kingdom, Scotland 

206485028

Job Summary:

As a Financial Crime Escalations Quality Control Team Leader in our Financial Crime team, you will be responsible for the day-to-day management of the quality control team, and responsible for the quality reviews of relationship review cases related to financial crime. Your role will be to ensure adherence to both our firmwide and local policy requirements as well as implementation of relevant updates. You will manage the quality control analyst performance, ensuring timely reviews of allocated workloads and collaborating with the Financial Crime Escalations Team Leaders to identify knowledge gaps and share best practice.

An important facet of this role, you will be managing internal stakeholder relationships both with peers and senior leadership, this will include providing candid feedback to colleagues on their quality of work.

Job Responsibilities:

• Direct oversight of the Financial Crime Escalations Quality Control process, ensuring all cases are reviewed in a timely manner and to the required standard
• Manage Quality Control pipeline of incoming cases, ensuring prioritisation and timely resolution
• Provide direct supervision and guidance that can be adaptable to both new hires and experienced QC Analysts as needs are identified
• Manage performance of QC Analysts, provide clear performance targets, conduct performance reviews and develop clear career and personal development plans
• Partner with Senior Management to ensure KPI's are in line with business requirements, monitor metrics reporting, highlight concerns, propose resolution and track progress
• Identify and implement process improvements and provide Subject Matter Expert support on key process and technology initiatives

Required qualifications, capabilities, and skills:

• Extensive experience working within a KYC/Financial Crime/Fraud role within Financial Service or Banking
• Experience in pipeline management with ability to prioritise work, create plans, and manage book of work to meet deadlines
• Excellent communication skills with strong stakeholder management and experienced in managing upward and a proven ability to identify, analyse, plan, prioritise and solve problems
• Strong time management skills while working under pressure to fixed deadlines and demonstrate an independent decision-making ability, and strong analytical skills in order to relay clear and concise information to senior leaders
• Be a multitasker with the ability to prioritise – you can connect and maintain engagement with stakeholders, whilst remaining a constant support for your team
• Quality-focused work ethic with a strong controls mind-set

Preferred qualifications, capabilities, and skills:

• Experience of working within a digital bank
• Experience of working within a Quality Control/Quality Assurance role
• Leadership experience including performance management and coaching
• Microsoft Office