Amazon Cloud Support Engineer Containers 

Ireland, Dublin 

205559884

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage
many different cloud technologies to help our customers succeed. You will act as the Cloud
Ambassador across AWS products, providing our customers with required tools and tactics to
The Cloud Support Engineer - Containers role supports services that focus on Containerization
including Elastic Kubernetes Service (EKS), Elastic Container Service (ECS), Elastic Container
scaling and deployment of containerized applications. Apart from working on a broad spectrum of technical issues, a Cloud Engineer in AWS may also coach/mentor new hires, develop &
on process improvements and strategic initiatives.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption,
of AWS services.
Key job responsibilities
• Your day as a Cloud Support Engineer will include, but not be limited to, the following
activities:
• You will be primarily responsible for solving customer’s cases through a variety of
contact channels (telephone, email, and web/live chat), applying advanced
troubleshooting techniques to provide tailored solutions and working with them to dive
deep into the root cause of an issue.
• You will drive initiatives that improve support-related processes and our customers’
experience. These can include tutorials, how-to videos, technical articles, trainings,
among others.
• You will leverage your customer support experience to provide feedback to internal
• You will be continuously learning groundbreaking technologies, and developing new
technical skills and other professional competencies.
• You will act as interviewer in hiring processes, and coach/mentor new team members.
• PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on
weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday –
Saturday or Monday - Friday.About the team
the forefront of this transformational technology, operating on a follow-the-sun model. You will
be assisting a global list of companies and developers that are taking advantage of a growing
set of services and features to run their mission-critical applications.About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and
skills listed in the job description, we encourage candidates to apply. If your career is just
starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop
you from applying.Mentorship & Career GrowthThat’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing
resources here to help you develop into a better-rounded professional.Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of

- 1+ years of software development, and 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience working with any of the container orchestration management tools such as Kubernetes, Docker Swarm. Basic understanding of Container networking. Good understanding of Linux, Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, OSI Model, FIlesystems, disk space, Memory, CPU issues ,Security, Encryptions etc.).

- Knowledge or experience with application deployment pipelines (Git, SCM, Chef, Puppet, Jenkins, Ansible, or related tools), Docker and Kubernetes.
- Knowledge of the complete deployment lifecycle (design, build, test, deploy) including deployment methods such as Blue/Green, Rolling Deployments.
- Experience working with Iac (Terraform, CDK, Cloudformation).
- Knowledge or experience with any one scripting language.
- Understanding of cloud computing concepts and/or experience with any cloud
- platforms (AWS, Azure, Google Cloud).