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EY Experience Management Supervising Associate-Resource 
India, Kerala, Kochi 
204350204

23.07.2024

EY – Supervising Associate – Experience Management

As part of our EY-Experience Management Team, you will be working to ensure oversee and Manage Operations and Service Delivery of a Resource Management Function

As a part of a team, you will act as a Resource Management Hub Manager who provides consistent, high quality services to key individual stakeholders.

Key Responsibilities

  • Resource planning and Deployment of resources to projects based on their skills, previous experience, availability, or project budget.
  • Capacity Planning to make sure that the resources have enough capacity to deliver upcoming projects.
  • Cross Functional/Cross Service utilisation of resources depending on the availability/capacity of skilled resources
  • Managing Skill Matrix of resources and guiding them to enhancing their skills as per the current market requirement and updates
  • Regular interaction with On-shore clients regarding various activities which is part of day to day activities
  • Manage Onshore/Off-Shore Transformation RM projects, track status and adjustments, and ensure all milestones, actions and deadlines are met on-schedule.
  • Ensure all the RM tasks are delivered as per committed deadlines (SLA/KPIs)
  • Follow up on action items with key stakeholders and task owners to ensure on-time tasks
  • Contributes as an effective owner of the Team and takes accountability for deliverables
  • Creates value to clients independently- bringing excellent RM and change management skills and past client experiences
  • Conduct periodic Reviews with the customers
  • Deploys best practice knowledge and techniques when undertaking work
  • Drive teams for automation and innovation around the process
  • Performs rapid assessment of current landscape for clients and can provide insights around hypotheses and solutions
  • Acts as a coach to client staff to support embedding capability
  • Develops and manages knowledge for use across internal projects and the EY communities.
  • Timely interaction with the counselees to discuss their performance


Skills and attributes for success:

  • Be proficient in MS Project/Word/PowerPoint/Excel - working knowledge of MS office
  • Knowledge in Data Visualisation tools would be an added advantage
  • Exceptional communication skills - both written and oral
  • Demonstrate strong organizational skills and structured thinking abilities
  • Demonstrate strong interpersonal and analytical skills
  • Demonstrate an eye for detail
  • Be flexible and willing to adjust responsibilities to align with developing business needs
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
  • Responsible for supporting EM with the day-to-day management and smooth operation of various on-shore/Off-shore Transformation Projects.
  • To qualify for the role, you must have
  • Graduate / MBA (HR) with 8-11 years of overall experience with 5-7 years of relevant experience in resource management, scheduling and staffing concepts.
  • 4-5 Years of Experience in Managing Service Delivery
  • Extensive experience in managing People (directly) and ensuring delivery as per the agreed SLA
  • Client Handling expertise is a must at the leadership level
  • Should be aware of SLA/ KPI and proven experience of having them implemented post agreement with the customers
  • Hands on experience of Budgeting. Should be aware of margin and how a headcount is planned for the year.
  • Experience in managing operations in a shared service model will be an added advantage


What we look for

  • A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
  • An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.
  • Opportunity to work with EY GDS practices globally with leading businesses across a range of industries


What we Offer

six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth
strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling
career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.



EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.