EY Experience Management Supervising Associate-Resource 

India, Kerala, Kochi 

204350204

EY – Supervising Associate – Experience Management

As part of our EY-Experience Management Team, you will be working to ensure oversee and Manage Operations and Service Delivery of a Resource Management Function

As a part of a team, you will act as a Resource Management Hub Manager who provides consistent, high quality services to key individual stakeholders.

Key Responsibilities

• Resource planning and Deployment of resources to projects based on their skills, previous experience, availability, or project budget.
• Capacity Planning to make sure that the resources have enough capacity to deliver upcoming projects.
• Cross Functional/Cross Service utilisation of resources depending on the availability/capacity of skilled resources
• Managing Skill Matrix of resources and guiding them to enhancing their skills as per the current market requirement and updates
• Regular interaction with On-shore clients regarding various activities which is part of day to day activities
• Manage Onshore/Off-Shore Transformation RM projects, track status and adjustments, and ensure all milestones, actions and deadlines are met on-schedule.
• Ensure all the RM tasks are delivered as per committed deadlines (SLA/KPIs)
• Follow up on action items with key stakeholders and task owners to ensure on-time tasks
• Contributes as an effective owner of the Team and takes accountability for deliverables
• Creates value to clients independently- bringing excellent RM and change management skills and past client experiences
• Conduct periodic Reviews with the customers
• Deploys best practice knowledge and techniques when undertaking work
• Drive teams for automation and innovation around the process
• Performs rapid assessment of current landscape for clients and can provide insights around hypotheses and solutions
• Acts as a coach to client staff to support embedding capability
• Develops and manages knowledge for use across internal projects and the EY communities.
• Timely interaction with the counselees to discuss their performance

Skills and attributes for success:

• Be proficient in MS Project/Word/PowerPoint/Excel - working knowledge of MS office
• Knowledge in Data Visualisation tools would be an added advantage
• Exceptional communication skills - both written and oral
• Demonstrate strong organizational skills and structured thinking abilities
• Demonstrate strong interpersonal and analytical skills
• Demonstrate an eye for detail
• Be flexible and willing to adjust responsibilities to align with developing business needs
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
• Responsible for supporting EM with the day-to-day management and smooth operation of various on-shore/Off-shore Transformation Projects.
• To qualify for the role, you must have
• Graduate / MBA (HR) with 8-11 years of overall experience with 5-7 years of relevant experience in resource management, scheduling and staffing concepts.
• 4-5 Years of Experience in Managing Service Delivery
• Extensive experience in managing People (directly) and ensuring delivery as per the agreed SLA
• Client Handling expertise is a must at the leadership level
• Should be aware of SLA/ KPI and proven experience of having them implemented post agreement with the customers
• Hands on experience of Budgeting. Should be aware of margin and how a headcount is planned for the year.
• Experience in managing operations in a shared service model will be an added advantage

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.
• Opportunity to work with EY GDS practices globally with leading businesses across a range of industries

What we Offer

six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth
strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling
career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.