Applied Materials Technical Support Engineer TSE III - DDP CVD 

Japan 

204120798

provide technical support remotelyand on siteto FSO personnel forhighly complexequipment malfunction, on wafer, and performance enhancement programswhere first-line product support was unable to isolate or fix a problemUsing advanced troubleshooting methodologies, theysuccess criteria, develop comprehensive action plans,and compile findings, perform root causeand support FSO repair activities through escalation closure.

Guide and coach field engineers in troubleshooting techniques, work ethics and cultural norms.

Develop troubleshooting guides and support technical documentation to enhance field engineers’ knowledge.

• multipletechnical escalations, resolve with focus on time to resolution and quality of

• ttend customer field issues meetingswith FSO,collaborate with BU

• ecommend best practices to improve products,processes,or services.

• ublishing Technical Lessons Learned, troubleshooting guides,technical (ET)papers, etc.

• rovideon-sitecoaching to

• upport NPIdevelopment early in the product life cycle, andat key customer

• reate,or collaborate in creation of,innovative advancedtrouble shooting

Has knowledge of best practices and how own areawith others; is aware of the competition and the factors that differentiate them in the market.

Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements.

complex problems;a new perspective on existing solutions;judgment based on the analysis of multiple sources of information and data.

Explains difficult or sensitive information; works to build consensus. Managedifficult situationsin stressful environments.

or equivalent in technical field

- Strong organizational and time management skills

- Excellent interpersonal and communication skills

- Ability to handle stressful situations and effectively manage difficult problems

- Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI, and ARK

Additional Informayion