Direct Reporting Line: Sr. Manager Retail Operations
: Israel
Key Responsibilities:
Identify the training and development needs and initiate talent management programs to develop high potential talents
Ensure that sales teams in all stores possess the skills and functional knowledge to provide premium customer service and drive business KPI’s in addition to a proper, structured and efficient selling process to maximize all KPIs.
Plan, organise and facilitate training activities to drive results in alignment with global sales and business objectives
Partner with Franchise & Wholesale partners to implement trainings based on adidas standards to develop teams, drive business KPI’S and create a premium service culture
Creating local learning and development calendar and programs aligning with Global Sales Academy and EMEA Sales Academy
Delivering virtual, classroom and in-store trainings for Retail, Franchise and Wholesale teams
Delivering cross-borders trainings for Store Managers and District Managers across EM (Salesfloor Leadership modules)
Managing adidas digital learning tools (AREA and ATTICUS); providing translations when needed, assisting with user problems, closely following-up the user engagement of the tools in all channels.
Preparing Israel -SA Quarterly Training Report for EMEA
Preparing Monthly Training Updates and Report for Israel DTC & Sales Leads
Coaching to the store team members and managers – supporting them for their next career level within the company
Managing In-Store Trainer process for Retail stores; mentoring - coaching them for developing their trainer skills and they consistently fulfil all their responsibilities
Empower the Team Captain role with knowledge and authority to drive business goals
Creating video learnings for key products, technologies, and customer role-plays
Designing and implementing local training programs
Creating Yearly Engagement Calendar for the field
Encourage continuous improvement by constantly monitoring and sharing best practices
Execute strategies for implementing training, organisational and people development initiatives
Review training materials received from global and adapt the training content to meet local requirements while maintaining the learning objectives to ensure consistent delivery
Support individual and team development through training and experience-based learning
Quality assurance of Hebrew translation of training material when required
Key Relationships:
Regional: Wholesale & Franchise partners
Local: DTC & Wholesale teams, Brand, VM
Global Sales Academy
Sales Academy Team across EM
HRM Commercial
Knowledge, Skills and Abilities:
Minimum 5 years of relevant experience in training in retail/fashion/FCMG/hospitality,
Intermediate to advance MS office skills in particular PowerPoint
Highly integrative with strong business mind, data focus and results orientation
Solid business acumen and proven track record of increasing retail & sales KPI’s through training and development programs
Enthusiastic with strong work ethic with flexible approach
Consumer-centric, approachable and strong interpersonal skills
Excellent written and verbal communication skills
A strong team player with an international mindset
Excellent organization, time management and problem-solving skills