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Apple Channel Support Advisor - Turkish Ireland, Cork 201826075
31.08.2024
Description
In addition, a Channel Support Advisor is expected to escalate systemic and technical issues, drive internal process improvement initiatives, develop internal documentation, all while adhering to service level agreements for chat and email cases.
Minimum Qualifications
- Fluency in both English, and Turkish (verbal and written)
- 2+ years of customer-facing experience
Preferred Qualifications
- Customer-centric attitude with demonstrated ability to work independently with the upmost professionalism, integrity, and dependability
- Technically minded with the ability to understand, converse and provide solutions to an IT literate audience
- Strong prioritisation and time management skills, with a high degree of flexibility
- Fluency in additional EU languages advantageous
- Experience within a previous customer service role and SAP knowledge desirable
- Experience with in previous hardware troubleshooting support role
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