EY Senior Associate-Resource Management 

India, Karnataka, Bengaluru 

201658375

SL Resource Deployment Consultant

The Service Line (SL) Resource Deployment Consultant is a key member of the SL Resource Deployment team and wider UK&I Resource Deployment network. The role encompasses the following:

• Ensure optimal SSL demand and supply management for resource deployment within a SL
• Use knowledge of clients and their capability requirements combined with an understanding of skills and career aspirations of individuals to make resourcing decisions
• Manage the bench/capacity and identify creative opportunities to optimise utilisation, CHPP, margin and revenue for the SSL/SL
• Act as the first point of contact for resourcing conflicts and issues, escalating to the Resource Deployment Manager as per protocols
• Reporting line to the Resource Deployment Manager

The role supports the Resource Deployment Manager who has a dotted reporting line into the SSL Leadership on all their SSL resource deployment and performance matters.

Drive and manage resourcing performance

• Analyses and takes actions on SSL resourcing performance to Resource Deployment Manager
• Drives Retain v. Actual variance interventions as identified from CoE analytics
• Weekly review of prior week performance using CoE analytics
• Share SSL business performance and discuss trends, interventions and actions to improve results with your SL Resource Deployment Manager to inform Strategic Resource Lead and SL Leadership
• Track productivity targets with SSL teams to drive performance
• Champion Retain accuracy and delegation to GDS
• Oversight of non-chargeable activity e.g. holiday approval
• Action non-chargeable and authorised projects insights and highlighting areas of concern to SSL Leadership

Manage demand and supply

• Ensure optimal demand and supply management for resource deployment within a SSL
• Dealing with clashes
• Manage shortages and complexities from demand requests
• Source wider resourcing solutions to address fungible shortages and capacity
• Manage day to day resourcing escalations and issues
• Challenge the commercial drivers of the resourcing decisions
• Understand the bench/capacity and align appropriate actions
• Influencing offshoring resource solutions to engagement teams
• Implement supply initiatives
• Regular review of resource allocation
• Ensuring client teams are backfilled when faced with a leaver or move
• Regular stakeholder engagement
• Understand skills landscape and escalate skill shortages/excess to Resource Deployment Manager
• Inform Resource Deployment Manager of hot spots impacting short-term over or under supply of resources and execute actions to address within your area
• Understanding SSL pipeline and reflecting probability
• Work with Resource Deployment Manager/Lead on key accounts to understand future resourcing

Deliver Experience Management

• Understand client handler skills and career aspirations
• Maintain skills database
• Applying a D&I lens on all resourcing decisions
• Attending or receiving input of review panels and use to drive the right experiences for client facing team
• Ensuring underperformers are given access to appropriate experiences
• Ensuring new joiners are allocated onto chargeable work
• Manage the rotation of resourcing e.g. SL rotation schemes
• Provide a Resource Management induction to all technical new joiners

Create an Exceptional Team

• Participate in Resource Management team meetings, LEAD requirements and training to develop the function
• Participate in UK&I Resourcing team projects
• Buddy for new joiners

Relationships

• Work with SSL Engagement Managers and Partners on all resource deployment needs
• Build relationships across SLs and regions to enable optimal resource allocation
• Work with the Resource Deployment team to drive actions to improve the resource deployment and productivity of our client serving staff including leveraging our CoE and GDS Central Retain teams

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