Amazon Applied Scientist Amazon Customer Service 

United States, Washington, Seattle 

201239454

As an Applied Scientist, your role is pivotal in leveraging advanced Artificial Intelligence (AI) and Machine Learning (ML) techniques to address customer issues at scale. You'll develop innovative solutions that summarize and detect issues, organize them using taxonomy, and pinpoint root causes within Amazon systems. Your expertise will drive the identification of responsible stakeholders and enable swift resolution. Utilizing the latest techniques, you will build an AI ecosystem that can efficiently comb over our billions of customer interactions (using a combination of media). As a part of this role, you will collaborate with a large team of experts in the field and move the state of defect elimination research forward. You should have a knack for leveraging AI to translate complex data insights into actionable strategies and can communicate these effectively to both technical and non-technical audiences.
Key job responsibilities
- Develop ML/GenAI-powered solutions for automating defect elimination workflows
- Implement scalable and efficient scientific solutions in production environments
- Design and implement robust metrics to evaluate the effectiveness of ML/AI models
- Perform statistical analyses and statistical tests, including hypothesis testing and A/B testing
- Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentationA day in the life
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan

- 3+ years of building deep learning or machine learning models for business application experience
- Master's degree in computer science, machine learning, statistics, mathematics or equivalent quantitative field
- Deep knowledge in one or more areas of machine learning or deep learning
- Experience programming in Java, Python or related language