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Microsoft Digital Account Manager - German Speaker Spain, Catalonia, Barcelona 199480586
31.12.2024
The Account Executive must effectively leverage all the digital tools and processes available and orchestrate the other team members to address customer needs and requirements. Additionally, the Account Executive engages with Partners to find the best solution to address the customer's needs.
Required Qualifications:
- Proficiency in German language is essential.
- Sales and negotiation experience with year-over-year growth
- OR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND sales and negotiation experience or related work or internship experience with year-over-year growth
- OR equivalent experience.
Additional Or Preferred Qualifications:
- Master's Degree in Business Management, Information Technology, Marketing (or equivalent) AND sales and negotiation experience or related work.
Responsibilities
- Customer Engagement
- Central point maintaining strong customer relationships and advocates for customers within the organization/Microsoft.
- Surfaces customer organization structure to identify decision makers leveraging partners and v-teams.
- Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process.
- Account Management
- To listen and learn about the customer’s priorities and challenges and to consult on how Microsoft’s solve those challenges
- Thinks strategically about sales territory for accounts, setting standards and priorities, outlining where to and how to leverage specialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning.
- Helps existing/new customers to cloud solutions via a cohesive plan across adds, consumption, , through upsell, cosell motions, and renewal maximizing customer business outcomes and experience
- Understands and accelerates customer’s cloud strategy.
- To listen and learn about the customer’s priorities and challenges and to consult on how Microsoft’s solve those challenges
- Maintain Product, Solution and Industry Expertise
- Proactively builds and maintains a strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities; demonstrates a strong understanding of the customers' business strategy and the direction of the industry.
- Orchestration
- Orchestrates specialized resources to engage with customers to provide strong solutions-based and technology-based engagement to help customers address their challenges and opportunities.
- Leverages additional resources such as partners to engage with the customer to provide the right solution to the customer on their transformation journey.
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