JPMorgan Technology Support II Merchant Services 

Singapore, Singapore 

198581832

As a Technology Support II team member in Corporate & Investment Banking Merchant Services, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent in computer science or related fields
• Minimally 2 years of Application Support/ Production Support or Site Reliability Engineering Support related experience
• Excellent verbal and written communications along with strong interpersonal communication skills.
• Creative thinking to deliver solutions through continuous Service improvement programs
• Proficiency in one or more of the following cloud platforms: AWS/Azure/google cloud offering
• Proficient in any of distributed technology: Java/Unix/Lynux or equivalent technology and database(RDBMS) tools such Oracle/SQL or equivalent.
• Knowledge or working experience in one of the batch scheduling tool for ex. Autosys/control M/CA-7 etc.,
• Exposure to monitoring tools such as Geneos, Netcool, Grafana and log analytical tool such as SPLUNK & AWS Open search
• Understanding of ITIL principles such as Incident Management, Change Management and Problem management
• Ability to identify problems, analysis, troubleshoot, suggest, deliver tactical and strategic solutions to clients
• Ability to Multitask and work in a dynamic and challenging environment.

Preferred qualifications, capabilities, and skills

• Knowledge of one or more general purpose programming languages or automation scripting such as C, C++, python is preferred.
• Prior Knowledge and or working experience in Cards, Payment processing system or banking and financial services is an added advantage
• Exposure to any of legacy payments processing systems like stratus ,Tandem/ or equivalent payment processing system would be advantageous
• Hands on Experience in end customer handling would be an added advantage.
• Ability to identify improvement opportunities, propose and drive and continuous service improvement programs in production