Microsoft Modern Work Copilot Technology Specialist 

Australia 

196585513

There will be many opportunities for you to learn and grow into this role and Microsoft. However, to be able to best deliver on the purpose of this role, these are the core skills and experiences you should have on day one:

• 7+ years technical pre-sales or technical consulting experience

• OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 6+ years technical pre-sales or technical consulting experience
• OR Master's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience
• OR equivalent experience.
• This position requires verification of Australian Citizenship due to citizenship based legal restrictions. Specifically, this position supports federal, state and /or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Skills & Capabilities:

Advising Client Technical Decisions - Eg: Consultative Selling, Strategic Technical Planning, Technical Sales

Building Stakeholder Relationships - Eg: Relationship Management, Trusted Technical Advisor

Readiness for Deployment - Eg: Architecture Design, Problem Solving, Project Management

• You will reach out to customers proactively and engage key customer technical decision makers using knowledge of customer context; expertise in Copilot for Microsoft 365, Copilot Studio, Microsoft Teams Meetings, Teams Premium, depth knowledge in Frontline Worker enablement and Viva solutions; and other technical and industry knowledge. Leading complex technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams, leveraging knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, customer investment funding [ECIFs]), leveraging knowledge of resources (e.g., roles, Microsoft Technology Center, demo sites, virtual sites) and engaging product teams (e.g., engineering) to remediate technical blockers.
• Build Strategy for Copilot’s and Teams:You will proactively develop strategic cross-workload/subsidiary and account level responses to specific market threats by identifying market patterns and delivering feedback to business group on trends and needs in the Copilot for Microsoft 365, Copilot Studio, Microsoft Teams Meetings, Teams Premium, Frontline Worker enablement and Viva solutions space. You will build competitive knowledge, documents compete patterns, and share within the community to drive change and escalations for competitive selling strategies; act as a subject matter expert and deliver competitive knowledge back to product and engineering teams to enhance Microsoft Copilot’s and Teams capabilities and to develop compete strategies.
• Solution Design and Proof of Concept for Copilot’s and Teams:You will demonstrate (e.g., Architectural Design Sessions, and Proof of Concept sessions) Copilot for Microsoft 365, Copilot Studio, Microsoft Teams Meetings, Teams Premium, Frontline Worker enablement and Viva solutions, services, and integration through initial engagement; presenting and applying reference architectures to partners and customers; leveraging partner/customer teams as needed and expanding awareness of digital transformation sales methodologies (MCEM) ); leveraging partner/customer teams as needed.
• Education:You will build readiness plans for peers and proactively identify gaps and new opportunities for learning; monitoring & responding to internal tech community posts, attending and acting as a thought leader on community calls, sessions, hackathons, etc. Practicing expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture and demonstrating new and updated Copilot for Microsoft 365 and Microsoft Teams products and services.
• Change Management and Adoption:Copilot TS needs to drive adoption and change management by developing a clear strategy and execution plan e.g., readiness assessments, value realisation and optimisation.
• Capability in conducting pilots to confirm the Copilot for M365 strategy and value proposition, preparing the environment for deployment, and defining enterprise deployment programs.
• Collaborator and orchestrator:You will work in a v-team and drive technical solutions to drive the success of customers and Microsoft.
• Leverage Partner Ecosystem:You will engage in partner sell-with scenarios and act as a source of trusted partner knowledge. Supporting partner technical capacity by identifying resources to scale and aligning with Microsoft training offerings.
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