Cisco CX Renewal Manager Saudi Arabia 

Saudi Arabia, Riyadh Region, Riyadh 

196322563

The new Customer Experience Renewals Manager (RM) role is a highly transparent, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions. The CX RM role require stronger focus on sales and customer engagement to successfully renew and grow recurring revenue for Software. Key responsibilities include:

• Drive CX Renewals motion with the customer utilizing Cisco resources for all renewal activities from opportunity identification to negation to close.
• Renew, up-sell and close timely contracts in assigned territory
• Understand customer needs for tailored software solutions and map them to Cisco Buying Programs with the ability to communicate and articulate Cisco Buying Programs benefits effectively.
• Maintain internal and external relationships in support of closing the sale with the ability to build deep relationships with customer executives and partners.
• Supervise and report on market and competitor activities and provide relevant reports and information

• 5 years of relevant experience in Customer Experience (CX), with a focus on renewals and/or customer success within the Saudi Market.
• 5 years of experience working with partners across the MEA-TRC region, with a preference for those knowledgeable in the Saudi market.
• At least 5 years of hands-on experience engaging with customers specifically within the Saudi market.
• Based in Riyadh, KSA, with fluency in both Arabic and English.

• Proven track record of achieving or exceeding set goals and targets, with a strong result driven approach.
• Outstanding communication skills, both written and verbal, with ability to build and nurture new relationships.
• Strong process management and financial skills, capable of developing and implementing policies related to forecasting, data quality, and accuracy.
• Proficiency in Salesforce and Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Possession of at least one preferred industry certification, such as ITIL, PMP, COBIT, or Six Sigma.
• Candidates with experience in the Public Sector will be given priority.