EY Engagement Manager 

Hungary, Budapest 

195440579

Responsibilities

• Collaborate with Engagement Partners (EPs) and Engagement Managers (EMs) to ensure consistent service delivery and client management for designated accounts.
• Coordinate with global teams to deliver payrolls that meet contractual scope, timeliness, quality, and service level agreements.
• Develop and uphold standardized service management documentation, process flows, and procedures for cross-country client consistency and efficiency.
• Ensure the consistent usage of the global payroll technology and processes to support the multi-country services.
• Train and support all EY teams to proficiently use standardized client processes and systems.
• Facilitate communication with client contacts at all levels and EY teams, both central and local.
• Conduct regular client reviews, including SLA reporting and issue log maintenance, in collaboration with country teams and EP/EMs.
• Oversee annual rollover tasks, such as calendar preparation and EY tool updates.
• Serve as the primary contact for complex payroll issue resolution and client escalations, advising on service-related risks.
• Partner with operations leads to address escalations, prepare root cause analysis, and communicate outcomes to clients with EP/EM alignment.
• Handle scope changes and related contract adjustments, including change requests and documentation updates.
• Direct client-related change management efforts, including the adoption of new tools, processes, and system upgrades.
• Seek and implement process improvements and innovative solutions to elevate service delivery.
• Proactively manage risks and issues, ensuring effective mitigation and transparent communication for a seamless experience.
• Collaborate with EP/EMs on client budget preparation and invoice management.
• Coordinate client and EY team access to engagement platforms.
• Provide ad-hoc support to clients and EY teams for service-related inquiries and tasks.
• Engage in business development with account teams to foster the growth of global payroll services.

Skills and attributes for success

• Experience in personnel and people management, including supervision and team building
• Proven ability to work effectively in managing a team and relate effectively with staff on all levels
• Proven ability to quickly learn new information, processes and procedures
• Proven ability to meet deadlines and identify and resolve problems
• Experience in the use of Microsoft Office suite of products – advanced/expert excel

To qualify for the role, you must have

• Minimum 10 years of experience in payroll operations or management, with a strong focus on international payroll management.
• Proven track record of managing large-scale projects in a global context
• Team management and leadership skills, with the ability to inspire and motivate
• Strong client-facing and communication skills, with the ability to build and maintain relationships at all levels of an organization.
• Knowledge of the multi-country payroll outsourcing market, payroll regulations and best practices
• Experience with payroll technology platforms and an understanding of how to leverage technology to improve payroll operations
• Commercial acumen, an ability to manage Engagement Economics holistically ensuring profitable and happy clients
• Attention to detail and accuracy; excellent English language skills
• Willingness to travel as required for client engagements and project delivery, as well flexibility to operate in a global across-time-zones environment

Ideally, you’ll also have

• A payroll related diploma/certificate may be advantageous
• Prior experience in tax accounting, finance and HR would be beneficial
• Must demonstrate strong analytical and people skills

What we offer

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next. You will have an exposure to a diverse client base and the opportunity to work on cutting-edge payroll projects.
• Success as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs. You will work in a dynamic work environment with a global reach.
• Dynamic growth business:

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.