Citi Group Gerente Back Office Personas Morales 

Mexico, Mexico City 

194371591

Responsibilities:

• Lead and develop a team of 15-25 care professionals and ensure they consistently meet performance metrics and provide effective customer service to Citi’s clients
• Develop leaders and their skill set and provide growth opportunities through guidance and mentorship in conjunction with succession planning
• Evaluate team’s performance and makes recommendations for staffing, pay increases, promotions, terminations, staffing, etc.
• Create and execute realistic action steps and timelines for the team with a strict attention to details and performance
• Drive organizational change through innovation and process improvement, eliminating friction points for team
• Achieve team performance excellence to ensure high quality and high volume productivity
• Recruit, hire and build a team of highly productive candidates through coaching, collaboration and motivation of staff
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years of relevant experience in a Customer Service role
• Proficient project management skills
• Effective written and verbal communication
• Influencing and relationship management skills
• Proficient with Microsoft Office

Education:

• Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PRINCIPALES FUNCIONES:

• Desarrollar a los líderes.
• Planificación de sucesión.
• Manejo de grandes equipos (50 personas a cargo).
• Estrategias de cambios y proyectos.
• Conocimientos de servicio y atención a Empresas, como es la Banca Electrónica, productos de nómina, y demás productos que tienen como objetivo la captación y colocación de nuestros clientes, segmento PyME y BEI.
• Trabajo bajo presión.

REQUERIMIENTOS:

• Licenciatura en Economía o afín.
• Inglés- Intermedio (escrito y hablado).
• Excel intermedio.

Time Type:

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