Citi Group AF-PEN - QROO- ASESOR APOYO EN VENTAS 

Mexico, Mexico City 

194335013

Responsibilities:

• Analyze and monitor workload on a daily basis.
• Research items and assist customers.
• Coordinate workflow activities, train team members under the direction of Document Control Supervisor.
• Coordinate & perform quality control, checks and reviews operation procedures to ensure compliance to company policy & procedures.
• Process and monitor core functions and problem issues that arise in the flow of work within the department, utilizing other resources to which the staff generally does not have access (internal/external contacts and systems).
• Monitor daily incoming mail volume throughout the day to ensure appropriate coverage is provided within each function of the department.
• Monitor all incoming workload to ensure appropriate coverage is provided to effectively manage volumes and avoid backlogs or delays.
• Ensure that applicable service level agreement deadlines are met for the incoming volumes and requirements of the department.
• Prepare reports for management based on the production and quality of the unit on a daily and monthly basis.
• Recommend procedural changes or improvements to management, as deemed appropriate.
• Cross train representatives in all areas of the operation.
• Provide feedback on employee performance to the Unit Supervisor. Assist Supervisors or Managers with special projects and / or reporting.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years relevant experience
• Previous related experience preferred
• Understand business procedures, business products, processes and computer systems. –
• analytical, possessing advanced skills in Microsoft Excel spreadsheet management; -

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

View the " " poster. View the .

View the .

View the