Samsung Field Support Engineer - B2B Display 

France, Auvergne-Rhône-Alpes 

193597811

Essential Duties and Responsibilities:

• Provide on-site, engineering-level support for Samsung visual display products and services
• Provide training, performance evaluations, reporting, and real-time technical support for Samsung service teams and service partners
• Support the development, proof of concept, implementation, and long-term operations of new and existing Samsung professional services
• Communicate and coordinate with customers and internal Samsung teams to investigate and resolve potential quality concerns
• Develop, coordinate, and manage small to medium-sized service related projects
• Develop and present engineering-level documentation related to various support activities
• Represent Samsung Customer Service in a professional manner
• Travel by ground and/or air to work in diverse work environments throughout the U.S.
• Be prepared to travel with short notice, with a maximum of 80% travel possible
• Periodically provide after-hours and/or weekend support to accommodate customer schedules
• Maintain a functional home office to support a professional and effective work environment
• Perform all duties and responsibilities while traveling and working outside of the home office
• Physically carry products, parts, tools, and ladders to and from the vehicle and the work site
• Work at heights, safely utilizing Ladders, lifts, and booms when required
• Lift, carry, and maneuver objects up to 65 pounds without assistance

Background/ExperienceRequired:

• Bachelor’s Degree (or equivalent experience) in Electronics Engineering Technology, Computer Engineering Technology, or similar Engineering Technology discipline
• Six (6) years of customer service experience supporting Audio / Visual products and systems
• Experience with installation, operation, and support of digital signage products and complex audio visual presentation and automated control systems
• Prefer experience with installing and supporting Samsung indoor and outdoor digital signage products, including Direct View LED, LFD, MagicInfo, Hospitality TV, and PC monitors
• Current OSHA 30 job-site safety training certification a plus
• Proficient with computers, networking, operating system, and various Microsoft Office products
• Familiar with a wide range of hardware and software troubleshooting technologies and tools
• Proficient with and able to safely use hand tools and power tools
• Read and interpret electronic schematics and architectural blueprints
• Must be self-motivated, organized, and able to work without direct supervision
• Demonstrates clear and effective written and verbal communication skills
• Demonstrates professionalism when interacting with customers, employees, and colleagues
• Demonstrates leadership and teamwork skills
• Demonstrates effective technical training skills
• Possess a valid driver’s license and is a safe driver