Amazon Application Engineer III 

India, Tamil Nadu 

193401550

Join the team shaping the future of digital reading at Amazon! We're seeking Support Engineers to help drive excellence in our Amazon Kindle software services.What You'll Do:
• Lead complex technical troubleshooting across multiple Kindle products and services
• Develop and maintain automation tools using Python, Java, Perl, shell scripting, and full-stack web technologies
• Manage deployment processes in staging and production environments
• Own end-to-end resolution of critical support incidents
• Build and maintain monitoring solutions and status reporting systems
• Take ownership of key digital products/components within or overlapping with Kindle
• Coordinate cross-team technical responses while maintaining service level agreements
• Create and maintain technical documentation and knowledge bases
• Drive operational improvements through tool development and process optimization
What We're Looking For:
• Strong problem-solving abilities with a focus on customer impact
• Experience in support, development and systems engineering
• Ability to thrive in a fast-paced environment and handle multiple priorities
• Excellence in cross-team collaboration and technical communication
• Track record of improving operational efficiency through automation
• Passion for building reliable, scalable solutions

- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages

- Knowledge of web services, distributed systems, and web application development
- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
- Experience with REST web services, XML, JSON