Microsoft Tomoh Program Customer Success Account Management 

United Arab Emirates, Abu Dhabi Emirate, Abu Dhabi 

190796710

Minimum Qualifications

• Emirati National holding UAE Family Book.
• Fluency in English.
• You must be legally authorised to work in UAE to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit) for your employment with Microsoft and the country where you work.
• Currently pursuing a Bachelor's/ Master's Degree in Computer Science, Business, Sociology, Psychology or related field before the start date (OR must be recent graduates or recently graduated).

Preferred Qualifications

• Passion for technology and customer obsessed.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).

• Learns customer, partner, and internal stakeholder engagement models. Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps.
• Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels. Learns how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Learns how to map internal roles to customer priorities to action the needs of customers. Learns how to develop key internal stakeholder relationships.
• Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
• Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account. Understands the organizational and customer success strategy. Understands Microsoft technology and services.
• Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.